SR CSR Customer Service Representative

Job Summary

Highly technical customer service expert with depth of knowledge within a health care setting. This position will require highly analytical, advanced ability to connect with the member, with a depth of knowledge in resolving and navigating within the US health care setting. This position supports health plan members with benefit needs. Candidates must have a proven track record in resolving claims issues, navigating complex health conditions and be the embodiment of empathy as their key driver in member experience. Possesses relationship building behaviors including, but not limited to empathy, curiosity and helpfulness. Ability to demonstrate active listening, critical thinking, building rapport and being proactive. Clearly demonstrates application of resources and support to provide solutions to customer.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field preferred.
• Experience Level: At least two (2) years of experience in customer service or call center environment; At least one (1) year medical or healthcare background required. Healthcare chat experience preferred.
• Skills and Competencies: Strong English language proficiency and excellent communication skills.
• Skills and Competencies: Proven organizational skills and the ability to manage time effectively.
• Skills and Competencies: Strong problem-solving and analytical abilities.
• Qualities and Traits: High emotional intelligence and a solution-oriented mindset.
• Skills and Competencies: Ability to work collaboratively in a fast-paced team environment.
• Schedule: Flexible / Shifting Schedule.