Social Media Assistant

This is a remote position.

SOCIAL MEDIA MANAGEMENT

• Answering of comments and messages on assigned brand pages
  
• Escalates complaints and/or complex inquiries to brand, following through until resolution
  
• Conducts page scans and comment/sentiment analysis as needed, helping to identify key insights that will be integral to shaping campaign and content recommendations
  
• Setup and scheduling of posts on assigned pages
  
• Curates shareable or trending content relevant to assigned brands and secures approval from owners to reuse or republish these posts
  
• Ensures all published content is aligned with brand playbooks and licenses
  
• End-to-end fulfillment of promo management from monitoring entries, shortlisting winners, tracking send-out of prizes, etc.
  

OTHER RESPONSIBILITIES

• Prepares and processes documents for ASC, DTI, FDA, and other similar applications
  
• Participation in the Strategic Services training program, which offers specialists the unique opportunity to explore other aspects of working in a digital agency such as campaign planning, content creation, production, PR, and account management. This has allowed participants to either successfully transition to other groups within the company or become key players in growing new verticals.
  

SPARK PERSONAL BREAKTHROUGHS:

• Unplug, recharge, and relax with our paid general leaves.
  
• Catch up with friends, spend time with family, or give back to the community with our additional special leaves.
  
• Take care of your physical health through our HMO & life insurance coverage.
  
• Focus on your mental wellbeing through our mental health support services.
  
• Treat yourself to something good with our monthly support fund.
  

BREAK THROUGH WORKING NORMS:

• Create breakthroughs anywhere and everywhere with our Work-From-Anywhere setup.
  
• Achieve efficiency through Digital 1st equipment, tools, and systems.
  
• Establish meaningful connections with employee engagement programs.
  

ACHIEVE CAREER BREAKTHROUGHS:

• Take pride in yourself and your work through our employee recognition programs.
  
• Take time to achieve your best self with annual appraisals.
  
• Take charge of your career trajectory with our personal development plan.
  
• Take your skills to the next level with company-sponsored training.