Site Support Engineer

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Work Schedule

Second Shift (Afternoons)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Description

We seek a Systems Infrastructure Engineer II to maintain and optimize our technology infrastructure. Youll work with advanced systems and contribute to our mission of enabling customers to make the world healthier, cleaner, and safer.

Youll collaborate with cross-functional teams to deliver robust technical solutions while maintaining security and compliance standards. This role combines hands-on technical work with strategic thinking to support our organizations digital transformation initiatives.

• Bachelors Degree plus 4 to 5 years of experience in enterprise IT infrastructure management and operations
• Preferred Fields of Study: Computer Science, Information Technology, Engineering, or related field
• Ability to diagnose, and solve issues on PC’s and 3rd party applications supported by Corporate Infrastructure and Security and engage functional teams as needed
• Ability to follow, update, edit, author, and review KB articles to diagnose, resolve or hand off to higher-tiered support, issues with network connectivity, such as VPN or wireless connectivity, Active Directory, security incidents, servers, and business applications.
• Ability to provide hands-on support and remotely direct someone that provides hands-on support for computer rooms, IDF’s, MDFs, and physical equipment such as servers, switches, routers, printers.
• PC / Laptop installation, configuration(imaging) and Break-fix 
• Making recommendations to Client Engineering and Device Management teams for enhanced configurations of PC’s / Laptops
• MacOS and Windows OS request fulfillment 
• Printer/Scanners installation configuration and Break-fix. Coordinate with a vendor for printer replacements and support contract modifications
• Phone & Mobile devices installation configuration and break fix.
• Level 2/3 support for PC, Printer, Scanner, Phone (Remotely unresolvable by Service Desk)
• Snow queue management and ownership (review queue, self-assignment of tickets, ticket closures, track metrics and KPI’s, and manage membership)
• Mounting & Un-mounting Hardware’s in the data center (Switch, Routers, Servers, etc..) 
• IDF/MDF daily routine check and maintaining data center health checklist register. Ability to initiate resolution for issues found during the check 
• Ability to lead medium-sized initiatives or workstreams impacting between 50 and 100 customers with limited mentorship from the manager
• Ability to identify new tasks that need to be performed for support or operations and suggested methods of implementation and assist in the execution
• Software installation at PC and Server level
• Ability to identify process improvement with technology and workflows and present solutions to functional teams and management
• Ability to develop a positive relationship with functional teams and assist with project planning, execution, and solution development.
• Ability to participate in rotation coverage as needed
• Proven ability to manage multiple priorities and meet deadlines
• Read, Write and Speak the local language