Services Project Manager Assoc

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About The Opportunity

The Services Project Manager is responsible for managing external client engagements to implement Dayforce’s global HCM software platform. Leveraging Dayforce’s implementation methodology, the Project Manager drives the delivery of services according to the agreed-upon scope, timeline, and budget while ensuring high customer satisfaction.

In this role, you will manage multiple concurrent and/or complex projects, working closely with consultants in a matrix environment and partnering with Education, Product Management, Support, and R&D to ensure successful delivery. You will build strong customer relationships, guide them through implementation, and coach the project team to success. You may also deliver Organizational Readiness consulting using Dayforce’s Organizational Readiness toolkit.

This role is based in Philippines and involves collaboration with global teams and clients.

What You’ll Get To Do

• Manage multiple concurrent projects or complex, multi-dimensional projects, ensuring high-quality, on-time, and on-budget delivery.
• Plan, manage, and communicate project progress while achieving milestones and maintaining momentum.
• Proactively utilize global resources within a matrix environment to maximize productivity.
• Set and manage customer expectations regarding project scope, timeline, governance, responsibilities, change control, escalation, risk management, and organizational readiness.
• Present and manage sign-off for key milestones and deliverables, including project kick-off, Discovery workbook, Discovery recap, project plan, status reports, steering committee reports, change requests, Sandbox review, UAT, Support transition, and project closure.
• Assist customers in driving the User Acceptance Testing (UAT) process.
• Prepare Change Requests to document changes in scope and/or timeline.
• Effectively transition customers to Support after go-live.
• Participate in and/or lead project health checks and post–go-live reviews with the PMO.
• Motivate teams to document solutions and contribute to a solutions repository.
• Ensure high customer satisfaction
• Contribute to enhancements of Dayforce’s implementation methodology and PMO through feedback on tools, templates, and best practices.
• Complete new release training promptly and maintain knowledge of new or enhanced functionality.
• Mentor consultants on best-practice consulting, including workshop facilitation, requirement gathering, and documentation.
• Organize and perform assigned responsibilities independently.
  
  

Skills And Experience We Value

• Bachelor’s degree or equivalent experience.
• PMI/PMP or Prince2 certification preferred.
• 3-5 years of experience in HCM application consulting and/or project management.
• Global payroll experience is highly desirable.
• Experience developing and managing project schedules using Microsoft Project and Microsoft Visio.
• Strong experience in business process mapping.
• Experience in Change Management.
• Proficiency in Microsoft Office products with mastery of Microsoft Project and Visio.
• Experience in SaaS or cloud-based software implementations preferred.
• Deep understanding of common software implementation methodologies.
• Experience implementing applications such as Salesforce, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, or Dayforce HCM (preferred).
• Understanding of relational databases and SQL is an asset.
• Excellent customer relationship management and strong business acumen.
• Ability to manage multiple projects and customers simultaneously with competing priorities.
• Strong organizational, communication, and collaboration skills.
• Ability to drive results through multi-disciplinary teams in a matrix structure.
• Ability to lead and facilitate customer and internal workshops onsite or remotely.
• Ability and willingness to travel to customer sites as needed.
  
  

What Would Make You Stand Out

• Experience delivering projects in a global or multi-regional environment.
• Ability to adapt quickly and remain effective in fast-paced, dynamic settings.
• Demonstrated success working with diverse teams across time zones and cultures.
• Proven ability to anticipate risks and proactively recommend solutions.
  
  

What’s In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

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