ServiceNow Consultant - RR-0331161

Job Description

Key Responsibilities

• Participate in ServiceNow configuration and implementation activities under the guidance of senior consultants and architects
• Assist in gathering and documenting business requirements and translating them into ServiceNow solutions
• Configure basic ServiceNow modules such as Incident, Request, Change, Problem, CMDB, and Service Portal
• Support testing activities, including unit testing, regression testing, and user acceptance testing (UAT)
• Help prepare documentation, user guides, and training materials
• Provide post-go-live support and assist in issue analysis and resolution
• Learn and apply ServiceNow best practices and platform standards
• Collaborate with cross-functional teams including developers, testers, and project managers
  
  

Required Qualifications

• Fresh graduate with a degree in Information Technology, Computer Science, Engineering, or related field
• Strong interest in ServiceNow, ITSM, and enterprise platforms
• Basic understanding of IT concepts (ITIL knowledge is a plus but not required)
• Willingness to learn configuration, workflows, and low-code/no-code development
• Good analytical and problem-solving skills
• Strong communication skills (written and verbal)
• Willing to undergo ServiceNow training and certification
  
  

Nice to Have (Not Required)

• Exposure to ServiceNow through school projects, internships, or self-study
• Basic knowledge of JavaScript, HTML, or CSS
• Familiarity with ITIL concepts
• ServiceNow Fundamentals or CSA (Certified System Administrator) training exposure
  
  

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