Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
Senior Team Lead for Voice Account
Responsibilities include:
Production Supervision and Support
Coordinates individual and team work assignments
Monitors work load balancing
Supports high quality work through a positive environment
Monitors team members performance with the focus on improvement
Service Level Agreements and Performance Metrics
Ensures individual and team service levels are met or exceeded
Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
Front line contact for questions or issues surrounding service levels
Quality
Participates in providing feedback to the Quality team for improvement suggestions
Works with auditing resources on individual and team error trends
Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends
Performance Management
Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards
Job Qualifications
Open to college graduate and undergraduate with relevant work experience
At least 5 to 7 years of BPO Operations experience
Must have at least 3 years of supervisory experience
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together.
Applicants
are
advised to research the bonafides of the prospective employer independently. We do NOT
endorse any
requests for money payments and strictly advice against sharing personal or bank related
information. We
also recommend you visit Security Advice for more information. If you suspect any fraud
or
malpractice,
email us at abuse@talentmate.com.
You have successfully saved for this job. Please check
saved
jobs
list
Applied
You have successfully applied for this job. Please check
applied
jobs list
Do you want to share the
link?
Please click any of the below options to share the job
details.
Report this job
Success
Successfully updated
Success
Successfully updated
Thank you
Reported Successfully.
Copied
This job link has been copied to clipboard!
Apply Job
Upload your Profile Picture
Accepted Formats: jpg, png
Upto 2MB in size
Your application for Service Delivery Operations Specialist
has been successfully submitted!
To increase your chances of getting shortlisted, we recommend completing your profile.
Employers prioritize candidates with full profiles, and a completed profile could set you apart in the
selection process.
Why complete your profile?
Higher Visibility: Complete profiles are more likely to be viewed by employers.
Better Match: Showcase your skills and experience to improve your fit.
Stand Out: Highlight your full potential to make a stronger impression.
Complete your profile now to give your application the best chance!
