Senior Software Engineer I

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position will provide technical support for the Optum App and Live and Work Well in the production environment. The role oversees day-to-day operational support activities, including incident ticket intake, triage, prioritization, and resolution, as well as proactive system monitoring to identify and address issues before they impact customers. They will participate in incident response efforts, including facilitating and leading war room engagements for high‑severity issues, ensuring clear communication, timely escalation, and effective collaboration across engineering, product, and operations teams.

This role is accountable for maintaining service stability, meeting established SLAs, and driving continuous improvement in support processes, tooling, and operational readiness. The position operates within a 24/7 follow‑the‑sun support model, providing leadership, guidance, and handoff coordination across global support teams to ensure seamless coverage at all times. The individual will also be responsible for post‑incident reviews, root cause analysis, and implementing corrective and preventive actions to reduce repeat incidents and improve overall reliability of the Optum App and Live and Work Well.

Primary Responsibilities

• Manage war rooms for high priority production issues
• Work production incident tickets
• Monitor production alerts and dashboards
• Analyze production issues and error trends for opportunities for improvements
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
  
  

• 2+ years of experience in operations/production support or adjacent role
• Experience with databases (SQL and NoSQL)
• Experience using one or more of these or similar tools: Service Now, Splunk, Datadog, Postman
• Ability to be part of an on-call rotation. When on call the shift is 8 hours per day for all 7 days of that week (including weekend)
  
  

• Experience with Dynatrace and other monitoring/alerting/dashboarding tools
• Experience with React, NodeJs, and/or other modern javascript libraries
• Experience with one of the core programming languages (e.g. Java, Python, Javascript)
• Experience working with and managing apps and services in the public cloud, ideally Azure
• Experience working with and managing apps and services hosted in containerized environments, ideally Kubernetes
• IaC (Infrastructure as Code) experience (e.g. Terraform)
• GitHub and Git experience
• Rally experience
• Proven troubleshooting skills to triage production issues and do root cause analysis
• Proven excellent communication skills to collaborate with technical and business teams
• Proven ability to work and collaborate with teammates as well as other teams across the larger org and globally
• Proven eagerness to learn new applications and tools
• Proven capability to understand and learn without much external help