Senior Manager - Innovations Systems Improvement

Job Summary

About the job Senior Manager - Innovations, Systems Improvement

The Specialist for Innovations & Systems Improvement supports the execution of process improvement initiatives, system rollouts, and operational enhancements that elevate retail efficiency. This role assists in data gathering, testing, documentation, training coordination, and post-implementation monitoring to ensure successful adoption of new tools and processes across stores.

The Specialist serves as an on-ground and office-based support resource for transformation activities, ensuring that RCOE teams and store operations receive the system and process improvements needed to run efficiently.

Key Responsibilities

Process Improvement Support

• Assist in reviewing current store processes to identify inefficiencies, pain points, and improvement opportunities.
• Support in developing process maps, improvement proposals, and workflow documentation.
• Gather feedback from store visits, operations teams, and stakeholders to support solution design.
  
  

• Support UAT (User Acceptance Testing) activities for new tools or system enhancements.
• Coordinate with IT, store teams, and RCOE units for pilot implementations and system rollout requirements.
• Assist in implementing system and tool enhancements in assigned stores.
  
  

• Prepare training materials, guides, and communication content for system and process rollouts.
• Support training sessions, webinars, and coaching activities for store teams and Area Managers.
• Gather user feedback during rollout to refine materials or processes.
  
  

• Track adoption rates, system usage, and process compliance at the store level.
• Consolidate issues, risks, and user concerns and escalate them to the Senior Manager.
• Monitor KPIs and create regular performance and progress reports.
  
  

• Maintain accurate and updated SOPs, workflow diagrams, and process documents.
• Ensure all improvements are properly documented for reference and audit use.
• Support the development of governance tools and checklists for continuous improvement.
  
  

• Coordinate schedules, meetings, and project activities among stakeholders.
• Provide administrative support for project tracking, status reports, and communication materials.
• Assist in retrieving and organizing data needed for analysis and decision-making.
  
  

• Bachelor’s degree in Industrial Engineering, Information Systems, Business Management, or related field.
• 1–3 years of experience in process improvement, business analysis, retail operations, or systems support.
• Strong analytical and documentation skills.
• Basic knowledge of process mapping and familiarity with retail systems is an advantage.
• Good communication and coordination skills; comfortable working with cross-functional teams and stores.
• Proficient with MS Office; exposure to testing tools or workflow software is a plus.
• May be required to travel to stores and business locations nationwide to support project implementation, on-ground assessments, and strategic initiatives.
• Amenable to work in Eastwood, Libis.