Senior Delivery Manager

We’re looking for a Senior Delivery Manager to join our Group Functions Data Office team at MBPS. In this role, you are expected to provide structured operations support across technology delivery initiatives, acting as the connective layer between leadership, delivery teams, and operational functions within the Group Functions Data Office Delivery organization.

Position Responsibilities

• Serve as a central coordination point between Engineering Delivery, Platform, and Operations leaders to ensure consistency and drive progress toward Group Functions Data Office goals, including tracking critical transformational initiatives.
• Track escalated delivery commitments and follow-up on action items to ensure closure and accountability.
• Assist leadership to prepare concise status updates, dashboards, and communication materials to support strategic change.
• Coordinate agendas, content, and delivery for team and leadership meetings.
• Handle sensitive information with discretion and professionalism.
  
  

Required Qualifications

• 5+ years of experience in a delivery coordination or program support role within a technology environment.
• Superior organizational, time and project management skills, including the ability to effectively engage and manage senior stakeholders.
• Ability to craft concise status summaries, heatmaps, and decision-ready materials; strong storytelling with data.
• Skilled at managing agendas, pre-reads, and follow-up, including steering committees and working groups.
• Proficiency with productivity and collaboration tools (eg. MS 365, Jira, Confluence).
• Data and AI familiarity: Conceptual understanding of data tools like Azure, Databricks, BI tools like Power BI, and how together they are used in the Software Delivery Life Cycle (SDLC).
• Experience with issue/incident tracking and remediation.
• Proven ability to work with global teams, time zones, and diverse stakeholders.
• Amenable to work in a hybrid set-up (3x onsite per week)
• Amenable to work in a night shift schedule (EST time zones)
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our distributed team, we’ll support you in crafting the future you want to see!
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid

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