Senior Analyst IAP Governance Support

We are seeking a skilled and proactive Global Archer Services Senior Analyst to join our dynamic team. The Senior Analyst, IAP Governance Support plays a critical role in driving the successful execution and governance of the Integrated Approach Program. This program spans multiple stakeholders and product owners across Risk, Privacy, Compliance, Audit, and IT. The Senior Analyst will be responsible for maintaining program health and ensuring effective collaboration across workstreams. Additionally, the role involves supporting key governance forums meetings. The ideal candidate will bring strong problem-solving skills, agile execution expertise, and hands on experience with Governance, Risk, and Compliance (GRC) tools such as Archer or ServiceNow (SNOW).

Position Responsibilities

• IAP Working Group and Steering Committee Coordination: Support weekly meetings with IAP Working Group members, including setting the agenda, speakers, compiling the meeting materials, and summarizing key decisions and takeaways. Assist in the preparation of Steering Committee meeting materials.
• Risks, Actions, Issues and Decisions (RAID): Maintain the program-level IAP RAID log, ensuring inputs from the project-specific RAID logs are received on a timely basis to enable timely reporting to the IAP Working Group and Steering Committee.
• IAP Metrics Reporting: Collaborate with our team of more than 10 Product Owners to define and report on product-specific metrics, including: data quality, adoption and user experience.
• Product Owner Training: Develop, deliver and maintain training materials to enable our team of Product Owners to comply with our IAP Governance Framework. This includes frequently asked questions, as well as pain points and action plans derived from periodic retrospectives.
• Program Administration: Monitor the IAP shared inbox for communications with Stakeholders, and manage the IAP calendar, including Working Group and Steering Committee meetings.
• IAP Knowledge Management and Documentation: Develop and maintain knowledge management repository for core applications, including a comprehensive data dictionary. Identify key integration points within Archer and potential enterprise systems outside Archer.
  
  

Qualifications

• Bachelor’s degree in business, risk management, information technology, or related field. Post graduate degree or professional designation in a related risk, control or compliance domain is an asset.
• Experience coordinating complex, cross-functional programs involving multiple stakeholders. Strong background in Risk, Privacy, Compliance, Audit, or IT domains.
• Hands-on experience with GRC tools such as Archer or ServiceNow (SNOW). Experience with agile execution and drive successful program outcomes.
• Excellent problem-solving and critical-thinking abilities to address program risks and challenges. Strong communication and stakeholder management skills Strong organizational and execution skills to deliver program milestones.
• Familiarity with governance frameworks, agile methodologies, and program reporting.
• Ability to foster collaboration across diverse teams and workstreams.
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid

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