Senior Account Manager

About Us:

RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talent in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview

• RecruitGo is seeking a strategic and proactive Senior Account Manager to oversee a portfolio of mid-level clients. This full-cycle role is responsible for maximizing client value, driving growth, and ensuring long-term retention. Acting as both the client’s Executive Strategist and internal advocate, the Senior Account Manager ensures flawless service delivery by managing the Pending Item Ratio (PIR) and coordinating execution through the Operations team.
  
  

Responsibilities

Strategic Account Management (NRR Focus)

• Own the client renewal process and identify upsell/cross-sell opportunities to achieve Net Revenue Retention (NRR) targets.
  
  

Client Engagement

• Lead Quarterly Business Reviews (QBRs) and monthly strategic check-ins focused on ROI and future planning.
  
  

Onboarding & Triage

• Manage the onboarding experience for new clients, perform initial service triage, and transition execution tasks to Operations efficiently.
  
  

Account Health & Advocacy

• Strictly monitor and manage the Pending Item Ratio (PIR) for all accounts, escalating issues when necessary to ensure timely service execution.
  
  

Proactive Account Management and Upsell Efforts

• Leverage deep client knowledge to address compliance risks and identify expansion opportunities proactively.
  
  

Internal Communication & Process Adherence

• Serve as the primary liaison between clients and internal teams (Operations, Product, Finance), ensuring compliance with EOR requirements and adherence to internal SOPs.
  
  

Additional Responsibilities

• Perform any other tasks necessary to maintain high-quality client service and account performance.
  
  

Qualifications

• Experience: Minimum 4+ years in high-touch Account Management or Customer Success roles, ideally in EOR, Payroll, or HR Tech industries.
• Skills: Strong stakeholder management, negotiation, and presentation skills; experience with CRM and ticketing systems for process control.
• Education: Bachelor’s degree required.
  
  

Why RecruitGo?

RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

• Work Set up: Hybrid - (At least 1-3 days per week onsite in the office at 10th Flr. CyberOne Building, Eastwood Ave., Quezon City. May change anytime)
• Work Schedule: Monday to Friday; 8:00 AM to 5:00 PM PHT
• Working Device: Will be provided
• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that clients & expectations are met.
  
  

Job Type: Full-time

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Work from home

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