SAP SuccessFactors Package Specialist - Onboarding

Introduction

At IBM Corporate Headquarters (CHQ) and Other Functions, diverse teams such as marketing, finance, legal, operations, HR, and more work together to keep IBM moving forward. These functions play a vital role in solving complex challenges, supporting our clients’ success, and creating collaborative environments for IBMers worldwide. Working in CHQ and Other Functions means contributing your expertise to a global network that values teamwork, problem-solving, and innovation. You’ll have opportunities to grow your career while helping IBM operate with excellence and scale its impact across industries. With a culture that emphasizes learning, inclusivity, and career development, IBM offers the platform to apply your skills where they matter most. At the heart of our business.

Your Role And Responsibilities

As a Package Specialist: Generalist, you will utilize your expertise in implementing, integrating, and customizing commercial Independent Software Vendor (ISV) packages. You will apply your technical skills in an internal or external customer billable services and implementation environment. Your primary responsibilities will include:

• Implement Package Solutions: Deliver functional and technical designs, models, components, code, parameters, unit tests, and documentation for ISV packages such as CRM, ERP, Finance, Accounting, or vertical industry-specific packages.
• Integrate Package Components: Integrate package components into existing systems, ensuring seamless functionality and minimal disruptions to business operations.
• Customize Package Functionality: Customize package functionality to meet specific business requirements, utilizing general development knowledge and package-specific expertise.
• Develop Technical Designs: Create technical designs for package implementation, including functional and technical specifications, data models, and system architecture.
• Collaborate with Stakeholders: Work with internal and external stakeholders to ensure successful package implementation, providing technical expertise and support as needed.
  
  

• Configure and manage onboarding processes (pre-hire to post-day 1)
• Design onboarding workflows, tasks, and notifications
• Manage new hire data collection and document generation
• Configure onboarding templates and e-signature processes
• Ensure compliance with local and global onboarding regulations
• Integrate onboarding with Employee Central and third-party systems
• Collaborate with HR and hiring managers to improve onboarding experience
• Monitor onboarding progress and troubleshoot issues
  
  

• SAP SuccessFactors Onboarding Certification
• Bachelor’s degree in HR, IT, Business, or related field
• 2+ years of hands-on experience in SAP SuccessFactors Onboarding
• Experience with Onboarding 2.0 implementation
• Strong understanding of onboarding processes and HR compliance
• Experience configuring workflows and document management
  
  

• Onboarding process design
• Workflow configuration
• Document and compliance management
• Integration handling
• Stakeholder collaboration
  
  

• Experience supporting multi-country or global Employee Central implementations
• Exposure to HR transformation or digital HR initiatives
• Strong understanding of localization requirements, including country-specific compliance, languages, and currencies
  
  

• Experience supporting organizational change initiatives
• Ability to deliver end-user training and create functional documentation
• Proven ability to drive system adoption and user engagement
  
  

• Hands-on experience with:
• SAP Cloud Platform Integration (CPI)
• Integration Center
• APIs and OData services
• Exposure to integration with:
• Payroll systems (SAP or third-party solutions)
  

• Experience with:
• People Analytics (Story Reports)
• Canvas / Advanced Reporting
• Ability to generate insights and support HR decision-making through reporting tools
  

• Working knowledge of other SAP SuccessFactors modules, such as:
• Employee Central
• Compensation
• ECP
• Understanding of how Employee Central integrates as the core HR system across modules