Salesforce Platform Technical Analyst

Join our team as a Salesforce Administrator and play a pivotal role in enhancing our Salesforce platform to support our mission of delivering exceptional customer experiences. This opportunity allows you to leverage your expertise in Salesforce administration, configuration, and support to drive operational efficiency and innovation. By joining our team, youll gain hands-on experience with large-scale Salesforce implementations and work closely with key business stakeholders to make a tangible impact.

Key Responsibilities:

• Salesforce Admin - Provide Salesforce admin support, including user administration and password resets.
• Salesforce Production Technical Support - Manage incident triage and technical support for Salesforce production issues.
• Coordinate tasks and change tickets for external app upgrades.
• Oversee system maintenance and seasonal releases, including sandbox management and certificate renewals.
• Performing System Maintenance and Seasonal Release (Refresh, Sandbox Creation/Deletion, Site Switch, Certificate Renewal, and Salesforce Integrations)
• Shift Schedule: EST business hours (8AM – 5PM) / Night Shift PHT
• Work Set-Up: Hybrid – work on site 3 days per week
• Location: Quezon City

Required Qualifications:

• Minimum of 3 years of experience as a Salesforce Platform and Application Administrator.
• Strong configuration skills, including flows, automation, reports, and dashboards.
• Ability to read Apex code; writing Apex code is an advantage.
• Experience in Salesforce platform maintenance and organization health checks.

Preferred Qualifications:

• Experience managing large-scale Salesforce implementation projects.
• Proficiency in Salesforce deployment and sandbox management.
• Strong communication skills with a proven ability to work with key business stakeholders.
• Issue and ticket management experience.
• Knowledge of Salesforce integrations and external application upgrades.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.