Sales Support Administrator I

Job Description

The primary purpose of this position, also known as Sales Support Administrator is to consistently perform core and general order fulfillment tasks including, but not limited to, entering orders for LexisNexis products and providing professional communication with internal and external customers

Accountabilities

• Assist with the processing of orders from initial review to invoicing. This includes, but is not limited to, basic order functions including order review, account creation, order processing and account maintenance in accordance with established business rules
• Effectively communicate with internal customers (i.e. Sales, Credit & Collection, Customer Service, Accounts Receivable, etc.) fostering collaborative relationships among different teams
• Provide invoice copies, contracts, orders and other customer information from the Fulfillment systems to Sales and/or customer upon request
• Support operation processes related to order processing, contract management and account maintenance task.
  
  

• Bachelor's degree holder or Completed at least 2 years level in college (no back subjects/incomplete units)
• At least 2 years of experience in Back-office role (Order Fulfillment and Billing)
• Good written and verbal and interpersonal communication skills in English
• Intermediate in using MS Office applications
• CRM or Salesforce experience is a plus
• Critical and analytical thinker
• Knowledge on continuous improvement (project initiated, certification) or L6S principles
• Has a team player mindset with innovative ideas and strong attention to detail
• Work effectively in a team environment
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
  
  

• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 month
• Must have a Successful or above rating in the last Enabling Performance cycle