Risk Support Commercial Analyst

Role Overview

Provide white‑glove risk advisory to high‑value deals and handle special risk requests: proactively assess top deals pre‑signature (Moonshot), triage inbound customer risk requests (Customer Solutions), coordinate legal/credit reviews, and run weekly business reviews

Primary Task/Responsibilities

• Moonshot program: proactively identify and reach out to top 1% deals, gather AE input, assess supportability and TOS/compliance risk, and shepherd deals through required risk review processes
• Customer Solutions: manage intake and triage of special‑risk or expansion requests from AEs; determine feasibility and coordinate next steps
• Manage queue of policy exception cases—route to legal, credit, or other reviewers; follow up to close outstanding actions
• Prepare and run weekly business review: build agenda, surface at‑risk deals, and summarize outstanding actions and metrics
• Maintain and update SOPs, risk/supportability guides, and operational workflows; surface policy gaps and escalate for policy updates
• Act as seller‑facing coordinator: ensure a smooth AE experience through reviews and decisions, provide clear guidance on options and timelines
• Tack case status, SLAs, and resolution outcomes; surface trends and systemic issues to stakeholders

Primary Audience

• AE / Sellers
• Internal GBS Team Members (e.g., Deal Strategy, Legal/Compliance, Credit Risk, Commercial Operations, Product/Supportability SMEs, Program Managers.

Must Have Skills/Tools

• Strong triage and coordination skills, for queue management, stakeholder follow‑ups, and SLA awareness
• Good risk/compliance literacy; ability to interpret terms of service, policy constraints, and basic legal/credit considerations
• Clear written and verbal communication for seller outreach and cross‑functional escalations
• Exceptional judgment in ambiguous situations and ability to recommend defensible next steps
• Comfort with context‑switching across varied risk topics and maintaining current knowledge of changing supportability processes
• Basic reporting skills to track case volumes, SLA, and resolution times
• Case management tooling

Qualifications:

• Bachelor’s degree
• 3+ years of experience in a sales operations support role within a tech environment
• Hands-on experience with sales approval processes
• Proficiency in approval tools, especially Smartsheets and Jira
• Salesforce Case experience (including reporting, not just data entry)
• Proven ability to own and deliver both manual and automated processes
• Strong communication, cross-functional collaboration, and interpersonal skills
• Sound business judgment and ownership mindset
• Experience in high-growth tech companies, operating in lean, fast-paced environments

Why Join Us?

• Competitive Salary & Benefits – Earn well while enjoying great perks
• Career Growth – Clear paths for promotions and skill development
• Supportive Work Environment – Join a team that values you
• Comprehensive Training – No experience? No problem! We’ve got you covered
• Exciting Opportunities – Be part of a dynamic and growing industry

Ready to take the next step? Apply today!

*Terms and conditions apply