Risk Controls Analyst I

Description

• Proactively identify cardholder fraud and high risk merchant processing
• Review, track and action Card Brand alerts on high risk activity & report activity to card associations promptly Liaise with Internal and external software vendors to mitigate & resolve card testing events on all GP portfolios
• Review to approve or decline merchants requests to update High Risk bank accounts and to evaluate and confirm validity of customer documents through research and use of Social Media Intelligence (SOCMINT) &
• Review, approve or decline merchant requests to adjust credit card /ACH product control settings
• Maintains or exceeds established service level agreements and guidelines for timely resolution of queued
• Identify industry trends in fraud and make recommendations in refining controls and mitigating risk.
• Validate suspicious transactions by contacting merchants and obtain invoices/ signed sales slips.
• Focus on customers by educating merchants on how to prevent potential losses
• Process electronic funds transfers and wires for merchants
• Report suspect merchants & fraud transactions to the Investigations TeamSupport the Risk Analysis Team as needed or during BCP.
  
  

• Ability to contribute and create data driven decisions
• Strong organizational, analytical, and problem solving skills
• Ability to meet deadlines, work independently and adapt to changing priorities
• High level of precision & accuracy
• Ability to remain adaptable and resilient to all situations with an optimistic outlook that is aligned with Risks culture and core values
• Ability to work on tight deadlines