Recruitment Associate - Contact Center RPO

Introduction

Contact Center is a recruitment contact center staff that supports live calls, emails, chats and web-based requests. This team is committed to delivering efficient, knowledgeable and supportive customer service by means of established methods and innovative approaches. Helpdesk Coordinators will interact with customers through a variety contact medium and respond to a wide range of inquiries.

Your Role And Responsibilities

• Resolve customer inquiries through multiple contact mediums
• Assisting Hiring Managers, applicants, candidates, client employees, recruitment
• staff, and other stakeholders
• Demonstrate exceptional customer service skills and emotional intelligence
• Availability to work any shift
• Use critical thinking skills to independently assess and resolve situations
• Communicate clearly in English - both verbal and written communication
• Handle a minimum of 50+ calls a day, in addition to managing a workload from other contact mediums
• Simultaneously use phones, contact center software and other contact mediums
• Identify potential issues of risk to the client and recruitment. Determine escalation
• routes when appropriate.
• Work with internal and external stakeholders to ensure proper customer service is being delivered
• Deliver on a multitude of services - including application assistance, status of application requests, employee referral requests, requisition creation, password resets and similar services
• Act as a company gatekeeper and liaison to recruitment process
• Adherence and knowledge of IBM and client policies, procedures and recruitment process
• Some reporting may be required
• Perform other miscellaneous duties as required by the management
• Resolve internal and external candidates inquiries through multiple contact mediums (phone, chat, internal cases and email)
• Assist hiring managers and recruitment staff to create and/or modify job requisitions
• Assist current and former employees to fulfill their HR needs
  
  

• No minimum relevant professional experience required
• Fluency in English - both written and verbal communication
• Ability to work on any shift
  
  

• At least 6 months’ experience in Customer Service
• At least 6 months’ experience in an office environment using the telephone and computer as the primary instrument to perform your job duties
• At least 6 months’ experience with computers including in-depth internet knowledge and working proficiency in Word, Excel and Outlook