Q2C Professional

Introduction

At IBM Finance & Operations, we are the backbone of IBM’s transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You’ll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.

Are you a detail-oriented problem-solver who thrives in a fast-paced environment? In this role, you’ll be at the heart of our operations—doing order management, handling disputes, and releasing or assisting stakeholders on Billing with precision and efficiency. More than just processing transactions, you’ll play a crucial role in strengthening relationships with both internal teams and valued clients, ensuring seamless experiences and driving business success.

Your ability to resolve issues quickly, maintain accuracy, and support sales productivity will directly impact our company’s growth. By following established business processes and controls, you’ll prioritize tasks strategically, helping us achieve key organizational goals. If you’re ready to take ownership, make an impact, and grow in a dynamic team, we’d love to have you on board!

Your Role And Responsibilities

This role covers supporting activities related to Order Management, Returns, Disputes, and Credit Management.

Individuals in this position interact with internal and external stakeholders and are responsible for maintaining strong relationships, taking ownership of problem and dispute resolution, accurately handling processing and transaction requirements, applying effective research techniques, and promoting client satisfaction and sales productivity.

They execute defined business processes in alignment with business controls to achieve organizational objectives.

The employee prioritizes tasks and selects the most effective approach.

Required Technical And Professional Expertise

• Excellent verbal and written communication skills;
• Outstanding business writing skills;
• Impeccable organizational skills;
• High collaborative spirit;
• Comfortable with short deadlines in a high-pressure environment;
• Commitment to innovation and continuous process improvement;
• Strong commitment to operational excellence