Processor Acct Servicing And Mnt

Business: Credit Operations

Open positions: 1

Role Title: Processor Acct Servicing and Mnt

Global Career Band: 8

Location (Country / City ): Quezon City

Recruiter Name : Edward Palma

Why join us?

MENA Chargebacks and Disputes Servicing supports customer requests across multiple Middle Eastern countries, including Egypt, Qatar, the UAE, and Bahrain, covering services from card and loan maintenance to account onboarding.

The Opportunity

Responsible for the maintenance and servicing of customer loans and card accounts within the Egypt market. The role includes managing account updates, resolving customer-related issues, and ensuring accuracy and compliance with internal policies. In addition, the processor is accountable for monitoring, handling, and following up on all daily escalations and incoming emails, ensuring that each case is addressed promptly, tracked appropriately, and resolved within the defined service standards

What You’ll Do

• Decisions made in line with policies and regulations help mitigate operational, legal, and reputational risk.
• Judgments on non-standard cases influence loss prevention, risk exposure, and consistency of service delivery.
• Deciding when and how to escalate issues impacts operational efficiency and cross-team collaboration.
• Provides prompt resolution of inquiries, complaints, and escalations, helping maintain customer trust and satisfaction.
• Contributes to regulatory and audit readiness by ensuring adherence to controls, procedures, and documentation standards.
• Demonstrates ownership and accountability in managing daily operations, escalations, and customer-related issues.
• Escalates issues proactively, enabling management to take informed and timely decisions.
• Communicates clearly and professionally to ensure alignment, reduce errors, and avoid duplication of effort.
• Ensures efficient processing of loan and card maintenance activities by adhering to defined procedures and service level agreements
  
  

What You Will Need To Succeed In The Role

• Bachelor’s degree in finance, Business, Accounting, Economics or any related field.
• Knowledge of department and tasks undertaken.
• Knowledge of relevant department systems.
• Previous experience of departmental processes is advantageous.
• Ability to work to deadlines.
• Ability to communicate effectively
• Ability to deliver a good level of quality service
• Ability to work as part of a team as well as on own initiative.
• Ability to communicate effectively both verbally and in writing
• Working to deadlines & attention to detail
• Ability to deliver a good level of customer service
  
  

What additional skills will be good to have?

Link To Candidate User Guide

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (Philippines) Inc. ***

• The information contained in this job description is a true and accurate reflection of the job as specified.
  
  

Want To Apply?

All applicants must have successfully completed their probation period

All applicants must have met the Behaviour Gateway in the last performance appraisal

All applicants should have served at least 18 months in their current functional role and department company

All applicants should inform their respective line manager of their application

Application form should be submitted via CareerLink along with the current CV

All the completed applications should be submitted via CareerLink by 11:59 PM on the closing date

Have not been previously declined for the same post within the last 3 months on the date of submission of their application

Have not been on ANY form of Corrective Action within the last 6 months from the date of application

Declaring Incorrect Information In Your Application (e.g. Incorrect Performance And Behaviour Rating; And Corrective Action Status) Is Considered a SERIOUS OFFENSE Based On The HDPP Employee Handbook

• Very Serious Offense
  
  

"Sec 1. Any Acts Of Dishonesty, Which May Provide Reasonable Grounds For The Company To Lose Trust And Confidence To The Employee, Which Includes But Not Limited To The Following

• Giving false testimony or falsifying any document, records or information or presenting such falsified document, records or information in any study, research inquiry; padding and deliberate overcharging of expenses; tampering with time records; requesting or allowing any individual to log in/out and actually logging in/out any individual.”

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