Plan Design Quality Analyst

Job Summary

The GB Plan Design Quality Analyst is part of the Operations Integrity Quality team, ensuring adherence to defined processes; client service standards and requirements for new plan setups and amendments.

Key Accountabilities

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

• Conducts quality reviews of systems coded and documents prepared by Plan Design installation administrators.
• Communicates findings to Plan Design installation administrators and management.
• Identify areas of improvement through trending and analysis.
• Keep informed of changes in policies and processes.
• Initiate process improvements to effectively align team capabilities with current and future need.
• Contribute to calibration sessions to ensure consistency.
• Provide post-training/nesting support to new QA’s such as, but not limited to – auditor’s review, peer audit, question support, root cause and trending analysis
• Assist with rework investigations and help with formulating ideas/initiatives to reduce rework
• Support SOX and SOC audit activities; support Key Risk Reviews and/or Audits (where applicable)
  
  

Job Requirements

Include but are not limited to:

• Candidate must be effective or highly effective in current role
• Must be proficient with GB applications and processes, Plan Design experience would be an asset
• Knowledge of all GB systems such as:
• V3
• Manuconnect (Traditional and Admin Advantage)
• Clients II
• ESC
• Documents
• CPM
• Knowledge in MS Office Applications (Word, Excel, PowerPoint).
• Strong technical, analytical, organizational, and problem-solving skills.
• High level of accuracy, attention to detail and ability to exercise flexibility and judgement.
• Ability to prioritize and act with a sense of urgency where applicable.
• Self-directed, self-starter, and motivated with the ability to work with minimal supervision.
• Ability to effectively communicate and negotiate with tact and diplomacy (written and verbal); listen and consider ideas of others.
• Flexible to change, motivated to learn, and challenge the status-quo.
• Proven organization and time management skills.
• Propensity to understand and mitigate risk.
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid

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