Payroll Support

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Payroll Specialist will manage the full cycle of payroll processing, from time-entry verification to final disbursement. This role requires a high degree of confidentiality, a deep understanding of tax regulations, and the ability to troubleshoot complex pay issues. You will serve as the primary point of contact for employee inquiries regarding compensation, deductions, and tax withholdings. This position is a detail-oriented professional role which is responsible for ensuring that all employees are paid accurately and on time while staying compliant with tax laws and labor regulations.

Key Duties & Responsibilities

No.

Responsibility

• Payroll Processing: Administer bi-weekly payrun processing employees, ensuring accurate calculation of wages, tax withholdings, and deductions.
• Compliance & Reporting: Ensure adherence to federal, state, and local tax laws. Prepare payroll-related reports for management and external auditors.
• Data Maintenance: Maintain and update payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title or department transfers.
• Time & Attendance: Audit time-tracking systems to ensure hours worked are logged correctly and comply with overtime regulations.
• Issue Resolution: Investigate and resolve payroll discrepancies and answer employee questions regarding paychecks and tax forms (W-2s).
• Benefit Administration Support: Coordinate with HR to manage payroll deductions for benefits, superannuation contributions, and garnishments.
• Undertaking continual review and audit around data, compliance & payment processing
• Management of End of Month/quarter legislative requirements (i.e payroll tax, portable LSL lodgements etc)
• Monthly reporting and ad hoc reporting as required/needed
  
  

Onboarding & New Starter Administration

• Ensure all new starter paperwork has been completed
• Completing New Starter System Set Up in ELMO
• New Starter Auditing ensuring required documentation and licences has been received by HR
  
  

Offboarding Administration

• Undertake all offboarding steps for employees leaving the business
• Completing required system changes for offboarding in ELMO
  
  

General HR System Administration

Responsible for assisting the Human Resources team with HR system administration and reporting, including but not limited to:

• Management of the payroll Inbox
• Completing surveys and other documentation for payroll purposes
  
  

Other Responsibilities

• Development and maintain an understanding of Grosvenor Engineering Groups business operations, culture and objectives
• Act in a manner consistent with the Grosvenor values.
• Build sustainable, professional relationships with key stakeholders at various levels, championing workplace harmony
• Contribute to HR through research, development and continuous improvement strategies
• Comply with all Grosvenor’s Policies and Procedures, as amended from time to time.
• Perform all other duties as requested by the Payroll Manager & Head of HR.
  
  

Academic & Trades Qualifications

Desirable

Business administration certification or degree

Essential

WORK EXPERIENCE & SKILLS

Previous experience working with the payroll system – ELMO Payroll

Previous experience in a position requiring high ethical standard of conduct, including the ability to maintain a strict code of confidentiality and to exercise sound discretion.

Proficiency in payroll systems and Microsoft Office

Advanced computer skills (data entry, database management etc)

Desirable

Previous Experience in a high-volume payroll processing position

PERSONAL QUALITIES & BEHAVIOURAL TRAITS

Show initiative and strong attention to detail.

Demonstrates discretion and highest degree of confidentiality in relation to staff employment information and issues.

Excellent communication and interpersonal skills, including written and verbal. Able to deal with a wide variety of people from diverse backgrounds.

Well-developed organisational and time management skills and the ability to proactively identify and meet expectations in a timely manner. Able to multitask and maintain focus on priorities. Able to work to tight deadlines.

Able to maintain and generate a positive view of the company and act as an excellent ambassador internally and externally.

Work Health & Safety Responsibilities Applicable To This Role

MANAGER

EMPLOYEE

Provide, so far as is reasonably practicable, a healthy and safe workplace for workers, contractors and visitors including:

• Regularly monitor the work area.
• Actively review work procedures to ensure all work are performed in line with GEG procedures, Golden Rules and in a safe manner.
• Actively lead accident/incident investigations for people or areas under your supervision.
• Working with the employees, subcontractors and customer to identify hazards, agree on appropriate controls and monitor through to closure in order to ensure these are implemented effectively.
• Reinforce to employees and subcontractors the expectation to report all near misses, hazards and incidents as soon as possible.
  
  

Provide adequate instruction, information, supervision and training for employees to perform their work in a safe manner, including:

• Ensure all new employees are provided with an induction to the work area and duties.
• Facilitate the development of safe work instructions for all techniques, processes, equipment and machinery as required.
• Organise for employees to attend safety training courses as required.
• Provide adequate supervision for employees depending on the nature of the tasks and associated roles.
• Ensure work is only allocated to those competent to do complete those works.
  
  

Contribute To Workplace Health And Safety By

• Maintaining a clean and safe workspace.
• Abide by workplace health and safety policies, procedures and Golden Rules.
• Promptly reporting any safety incidents, hazards or near misses
• Following all emergency activities
• Providing feedback in safety consultation
• Taking reasonable care to protect self and others in the workplace from harm.
  
  

DIRECTORS / EXECUTIVES / SNR MGR

Ensure, So Far As Is Reasonably Practicable, To

• Continuously learn and remain up to date with WHS matters, relevant hazards workers are exposed to, and the work being conducted by employees and subcontractors.
• Ensure appropriate resources are available to eliminate or minimise risk.
• Ensure communication processes for WHS information are in place within your area of control.
• Ensure those within your area are complying with GEG processes and WHS legislation.
• Maintain a clean and safe workspace.
• Lead safety by example.fu
  
  

Join the A-Team and experience the A-Life!

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