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Order To Cash Operations Specialist Team Lead

Talentmate

Philippines

4th February 2026

2602-18702-1642

Job Description

RESPONSIBILITIES:

Overall OTC Deductions & Ageing reporting

Escalation handling from Sales and Account Coordinators

Next level escalation in managing queries from critical vendors

Works with Treasury for decision on priority vendors/payments

Production Supervision and Support

Coordinates individual and team work assignments

Monitors work load balancing

Supports high quality work through a positive environment

Monitors team members performance with the focus on improvement

Service Level Agreements and Performance Metrics

Ensures individual and team service levels are met or exceeded

Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements

Front line contact for questions or issues surrounding service levels

Quality

Participates in providing feedback to the Quality team for improvement suggestions

Works with auditing resources on individual and team error trends

Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends

Performance Management

Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period

Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards

SKILL AND QUALIFICATIONS:

Open to Accountancy, Business and or Finance course graduate and undergraduate with strong relevant work experience

with at least 4 years strong related work experience on Order to Cash / Accounts Receivables (i.e. Sale/Order Management, Billing, Cash Applications, Deduction Management and Credit & Collections -B2B)

With at least 7 to 8 years of OTC/Accounts Receivable experience

With 2 years of supervisory experience

Amenable to work Full RTO in Quezon City, Mandaluyong, Taguig, or Alabang

Willing to work in any shifts i.e. night shift, graveyard schedule etc.

Good communication skills

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	Philippines	City:	Quezon City National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Project Management
Company Industry/ Sector:	Software Development

What We Offer

About the Company

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