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Operations Supervisor III-2

Talentmate

Philippines

4th May 2026

2605-2732-113

Job Description

Oversees a team of Level I representatives and manages day-to-day operational activities.
Leads internal Training and Quality resources, collaborating closely with the ALP Training Team to ensure alignment and effectiveness.
Identifies training and operational gaps and develops structured schedules for upskilling and continuous improvement sessions.
Handles escalated customer and managerial calls, ensuring timely and effective resolution.
Serves as the Consumer Center point of contact in the absence of the manager.
Implements and enforces team-level and organizational policies and procedures.
Participates in strategic planning initiatives to support and achieve team and organizational objectives.
Prepares reports and presentation materials for senior leadership and executive-level meetings.

Qualifications

Must possess a Bachelors degree, in any field
Strong organizational skills with the ability to manage multiple priorities within tight deadlines to accomplish
Ability to multi-task in a fast-paced, deadline driven environment and flexibility to adapt to changes in client and management direction
Thorough understanding of complex system support environment
Ability to communicate clearly and effectively, listen actively and comprehend, possess technical writing skills, follow directions and process accurately, have strong analytical and problem-solving skills.
Ability to develop and maintain positive relationships with stakeholders
Ability to work collaboratively within and across teams
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
Must be in current role for 1 year
Must not have received any Disciplinary Action within the past 12 months
Must not have any Attendance and Punctuality issues in the past 12 months

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Quezon City National Capital Region
Company Website:	http://www.relx.com	Job Function:	Operations Management
Company Industry/ Sector:	Technology Information and Media

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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