Operations Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures compliance with state and federal laws and regulations
• Maintains a thorough understanding of health insurance and government programs, where necessary
• Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution.
• Monitors collection processes to determine cash flow improvement opportunities
• Manages the aging of accounts receivable by trending and analyzing the A/R, and through communication with the payors
• Works with A/R supervisors to identify department training needs for system education, industry updates and changes in collection processes and protocols.
• Works with A/R Supervisors and staff to ensure that employee productivity and quality meets standards.
• Manages desk assignments to meet employee productivity and collection efforts across all client facilities.

KNOWLEDGE, SKILLS, ABILITIES

• Advanced knowledge of healthcare A/R
• Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA
• Proficient in Microsoft Office (Word and Excel)
• Advanced writing skills
• Ability to provide advanced customer service
• Ability to plan and implement process improvements
• Ability to train and coach staff
• Ability to multi-task
• Strong leadership and organizational skills
• Proficient in building a strong team to meet performance goals
• Very good written and verbal communication skills
• Strong interpersonal skills
• Strong technical skills, including PC and MS Office Suite knowledge

EDUCATION / EXPERIENCE

• 4 year college degree in Healthcare Administration, Business or related area or equivalent experience. MBA/CPA preferred
• 5 – 10 years experience in Healthcare Administration or Business Office
• 2 – 3 years supervisory experience

CERTIFICATES, LICENSES, REGISTRATIONS

• HFMA-Patient Accounts or Hospital Accounting Certification encouraged