Operations Manager - Philippines

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

We are looking for an experienced and commercially focused Operations Manager – Philippines to lead and drive the performance of IDP’s business across the country.

Reporting to the Area Director – Vietnam & Philippines, this role has responsibility across our Student Placement and IELTS businesses, combining strategic leadership with operational execution. You will lead business and operational plans across these areas, drive growth and commercial performance, strengthen the customer experience, and build a high-performing and engaged team.

Working closely with regional and global teams, you will play an important role in supporting the continued performance and growth of IDP in the Philippines.

Key accountabilities

In This Role, You Will

• Lead the development and execution of business and operational plans across Student Placement and IELTS, aligned with IDP’s regional and global priorities.
• Drive business performance across Student Placement and IELTS, identifying opportunities for growth, operational efficiency and expansion.
• Take accountability for country financial performance, including budgeting, forecasting, cost management, revenue and profitability.
• Lead and strengthen sales and service performance, customer experience, pipeline conversion and lead generation.
• Oversee operations and performance across IDP offices and test centres in the Philippines.
• Build a strong, performance-driven culture and develop the capability of teams across multiple locations.
• Lead business transformation and change initiatives to support continued growth and operational excellence.
• Identify and evaluate new business opportunities and develop business cases, financial models and investment plans.
• Partner with regional and global Finance, Marketing, Student Placement and IELTS teams to deliver country priorities.
• Build and maintain strong relationships with clients, partners, government representatives and other key external stakeholders.
• Ensure strong governance, compliance and operational standards across the country.
  
  

Required Experience

What you'll bring

You will be an experienced business leader who combines strong commercial judgement with the ability to lead people, operations and change.

• Minimum 10 years' leadership experience within multi-site, customer-facing or service-based organisations.
• Demonstrated P&L accountability and experience across budgeting, forecasting, cost management and business performance.
• Strong commercial acumen and a track record of developing and delivering growth strategies, business plans and expansion initiatives.
• Proven experience leading organisational change, business transformation or new operating models.
• Ability to lead and motivate multi-location teams to achieve measurable business outcomes.
• Experience managing diverse stakeholders while remaining focused on broader company goals.
• An ethical and principled leadership approach, including integrity, respect for employee diversity and putting the business first.
• Excellent communication and presentation skills, with proactive, honest and accurate communication internally and externally.
  
  

It would be great if you also have

• Experience within international education, retail, consumer services or other customer-facing sectors would be advantageous.
• Experience working with shared services, offshore operating models or global support teams would also be beneficial.
  
  

Why join IDP?

This is an opportunity to take on a broad business and operations role with scope to influence business performance, customer experience and future growth in the Philippines.

You will work across both established and evolving areas of the business, collaborate with regional and global teams, and lead a team focused on delivering strong outcomes for students, test takers, clients and partners.

If you are an experienced leader who enjoys combining commercial strategy, operational leadership and people development, we would like to hear from you.