Operations Assistant

About This Role

We are looking for an experienced and highly organized Operations Assistant who can support the daily operations of our growing e-commerce business. This role is ideal for someone who is comfortable working with teams, developing processes, analyzing performance data, and helping improve overall operational efficiency.

Responsibilities

Key Responsibilities

• Assist in managing and monitoring day-to-day e-commerce operations
• Supervise team members and monitor individual and team performance
• Create, document, and improve Standard Operating Procedures or SOPs
• Develop and manage Key Performance Indicators or KPIs
• Conduct employee coaching, performance discussions, and follow-ups
• Prepare daily, weekly, and monthly operational reports
• Analyze operational data, identify trends, and provide actionable insights
• Identify process gaps, operational issues, and opportunities for improvement
• Coordinate with Sales, Logistics, Warehouse, Finance, Marketing, and other departments
• Ensure that operational processes, deadlines, and company standards are consistently followed
  
  

• Previous experience in e-commerce operations is required
• Experience in team supervision, team management, or performance management
• Strong knowledge of SOP creation and process documentation
• Experience in creating, monitoring, and managing KPIs
• Experience in employee coaching and performance improvement
• Strong reporting and documentation skills
• Excellent analytical skills and the ability to interpret data
• Must be able to provide meaningful insights and recommendations based on operational data
• Strong organizational, communication, and problem-solving skills
• Proficient in Google Sheets, Microsoft Excel, and other productivity tools Preferred Qualification
• Previous experience in the BPO industry is an advantage, especially in operations, quality assurance, reporting, workforce management, or team leadership Who We Are Looking For We are looking for someone who is proactive, analytical, dependable, and comfortable taking ownership of operational responsibilities. The ideal candidate must be able to work in a fast-paced environment, manage multiple priorities, and help the company build more efficient and scalable systems.