Onsite AU Accounts Receivable And Credit Analyst Day Shift; Eastwood QC

About Us

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

About The Role

The AR - Credit Analyst protects client's cash flow by making sure earned revenue is billed correctly, collected on time, and reflected accurately in the ledger. The role spans credit analysis, collections, billings and accounts receivable — the balance across these will depend on the needs of the team — with enough accounting knowledge to understand how a student's balance is built, investigate discrepancies, and support month-end close rather than just reading a number off a report.

Our debtors are students on fee-for-service enrolments, so the role calls for judgement: holding firm on payment while treating people fairly and recognizing and escalating genuine hardship or dispute rather than pushing.

Responsibilities

• Oversee daily accounts receivable operations, including student account setup, invoicing, accurate data entry, recordkeeping, and timely collections.
• Receipt, allocate and reconcile incoming payments daily across Xero, Stripe and direct-debit platforms; investigate and resolve unallocated or mismatched payments.
• Set up and maintain student payment plans and direct-debit schedules, and process journals, adjustments and credit notes with supporting documentation.
• Assess the credit risk of new and existing student accounts and payment-plan requests to identify and manage financial exposure.
• Monitor accounts receivable aging reports, prioritize accounts by risk, value and age, follow up on overdue payments by phone, email and SMS, and negotiate payment arrangements within approved parameters.
• Maintain accurate records of promises-to-pay and follow up on broken arrangements; log every contact attempt and outcome.
• Coordinate with internal departments and students to resolve payment concerns, chargebacks and escalated disputes — flagging hardship, disputed debts or complaints to management rather than pursuing them directly.
• Prepare weekly AR / collections summaries and monthly accounts receivable and credit risk reports to support financial monitoring and decision-making.
• Support month-end AR close, annual audits and compliance with Australian debt-collection standards (ACCC/ASIC Debt collection guideline), and identify opportunities to improve processes.
• Help develop and maintain credit control policies and procedures to support effective debtor management.
  
  

Requirements

• At least 3 years' experience in accounts receivable, with hands-on exposure to both billings and collections, ideally in a B2C setting servicing an Australian or Western client base.
• A solid grasp of accounting and the revenue cycle — how invoices, credits, adjustments and payments flow through to the ledger and revenue.
• Experience using Xero, Zoho, aXcelerate or any CRM tool.
• Proficiency in Microsoft Office applications, particularly Microsoft Excel (lookups, pivots, reconciliations).
• Strong analytical and problem-solving skills, with the ability to assess financial information and resolve issues.
• Excellent written and verbal English, with strong communication and negotiation skills when working with students and internal teams — a calm, empathetic phone manner that can hold firm on payment while de-escalating.
• High attention to detail and accuracy in managing financial records and transactions.
• Strong time management and critical thinking; able to work independently and collaboratively within a team.
• Professionalism, integrity, adaptability and resilience when working under pressure; personable, driven, and serious about building a career in finance.
  
  

What We Provide

System access, documented processes and call scripts, approved payment-arrangement parameters, defined escalation contacts, a fully equipped setup, and a structured onboarding handover with the finance team.

Location: Eastwood Quezon City (Office-based preferred)

Employment Type: Full-Time

Work Schedule: 7AM - 4PM (Australian business hours; exact time zone to be confirmed)

Note

As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

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By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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