Medical Customer Service Representative

We are looking for motivated and customer-focused individuals to join our Clinical Generic 1 BPO account. This opportunity is ideal for candidates with at least 2 years of college education and 6 months of work experience, whether or not you have previous BPO experience.

As a Medical Customer Service Representative, you will be responsible for assisting customers, handling inquiries, providing accurate information, and ensuring a positive customer experience while following established processes and quality standards.

Key Responsibilities

• Handle customer inquiries and provide professional, courteous, and timely assistance.
• Listen to customer concerns, identify their needs, and provide appropriate solutions.
• Accurately document customer interactions and update relevant information in company systems.
• Follow account procedures, policies, and quality standards.
• Maintain confidentiality and handle customer information responsibly.
• Escalate complex or unresolved concerns to the appropriate team when necessary.
• Meet established performance, productivity, attendance, and quality expectations.
• Work effectively with team members and support overall account goals.
• Participate in training, coaching, and other activities designed to improve performance and service quality.
  
  

Requirements

• Must have completed at least 2 years of college, regardless of course or field.
• At least 6 months of work experience in any industry.
• BPO experience is not required.
• Good verbal and written communication skills.
• Customer-service oriented with a positive and professional attitude.
• Willing to learn and follow established processes.
• Basic computer literacy and ability to navigate multiple systems.
• Willing to work on shifting schedules, including night shifts, weekends, and holidays as required by the account.
• Must be willing to work onsite, subject to the assigned work location.
  
  

Compensation & Benefits

Salary Package

• ₱18,000 Basic Salary
• ₱1,000 Flex Fund Allowance
• 20% Night Differential
  
  

Benefits

• HMO coverage starting Day 1
• Performance Incentives*
• 14th Month Pay
• ₱300/month Rice Allowance upon regularization
• Show-Up Bonus
• Referral Bonus
• Performance incentives are subject to applicable company and account guidelines.
  
  

Why Join Us?

This is a great opportunity for candidates who want to build a career in the BPO industry, especially those who have work experience but are new to BPO. With competitive compensation, Day 1 HMO coverage, incentives, and opportunities for career development, you can gain valuable experience while growing professionally.

Apply now and take the next step toward building your BPO career with the Clinical Generic 1 account!

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