Manager Wallet Operations

JR0128513

Manager, Wallet Operations- Quezon City, Philippines

Would you like to play a key role in digital wallet and associated card products? Are you interested in joining a globally diverse FinTech organization? Join Western Union as Manager, Wallet Operations.

Western Union powers your pursuit.

As a Manager, Wallet Operations, you will be responsible for overseeing and optimizing our end-to-end payment processes. This role will focus on settlement, wallet operations, chargebacks and disputes, and exception reporting, ensuring seamless financial transactions, regulatory compliance, and operational efficiency.

The ideal candidate will combine strong analytical skills with deep knowledge of payment systems and a proactive approach to risk management.

Role Responsibilities

• Wallet Operations Support: Assist with Digital Wallet tasks, including basic funding and withdrawal checks, simple reconciliations, and monitoring user issues.
• Escalation Assistance: Support the team by gathering information and helping resolve escalated cases under supervision.
• Chargebacks & Disputes Support: Help process chargebacks and disputes by preparing documentation and coordinating with internal teams.
• Partner Support: Provide operational assistance to Western Union’s clients and vendors to ensure smooth day‑to‑day coordination.
• Exception Reporting Support: Help track and update exception reports, flagging any unusual items for review by senior team members.
• Operations Analysis: Analyze problem root causes using data and documenting RCAs
• Compliance & Risk Support: Assist in following internal controls and compliance requirements by completing routine checks and documentation.
• Process Documentation: Support process improvement efforts by helping document workflows and suggesting simple enhancements.
• Cross-functional Coordination: Work with Finance, Product, Engineering, and Customer Support teams on basic operational queries and updates.
  
  

Role Requirements

• Bachelor’s degree in Finance, Business, Economics, or any related field (or equivalent practical experience).
• At least 5 years of experience in payment operations, financial services, or related internship/academic exposure.
• Basic understanding of digital wallets, payment flows, card networks, or chargeback concepts (training will be provided).
• Familiarity with reconciliation or exception handling is a plus.
• Strong analytical, problem‑solving, and communication skills.
• Comfortable using spreadsheets and willing to learn payment platforms, ERP systems, and reporting tools.
• Proactive, detail‑oriented, and eager to learn in a fast‑paced operations environment.
  
  

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations.

You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Philippines Specific Benefits Include

• Paid Sick Leave and Vacation Leave
• Health card (HMO) coverage with unlimited dependents from day 1 of employment
• Performance Incentive Program/ Performance Bonus
• Hybrid Working Arrangement
• Employee Wellness
• Global Recognition and Rewards Programs
  
  

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date

03-16-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

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