Manager Organisational Development

Job Description

About Probe Group

Probe Group is a global leader in customer management solutions, providing a range of services from customer acquisition to retention. With a commitment to innovation and customer satisfaction, the company partners with large global brands to enhance their operational efficiency and customer experience. Probe Group fosters a dynamic and collaborative work environment, valuing employee development and a culture of continuous improvement.

We are seeking a highly motivated and experienced Organisational Development Manager to join our team. The ideal candidate will be passionate about developing people and shaping a positive organisational culture. This role reports to the Director, Organisational Development, and plays a crucial part in establishing and managing various organisational development frameworks and systems.

What’s in it for you?

• Day 1 HMO coverage — plus 2 FREE dependents
• Paid time off
• Life insurance coverage
• A refreshing and supportive culture — we know people make the difference
• Day shift schedule for that perfect work-life balance
• Champion as a change agent since this is a pioneer role in the Philippines!
  
  

• Organisation Design: Job title review and simplification, mapping to management levels and creation of position descriptions/job success profiles that enable remuneration banding
• Learning Content & Collateral Design: Design and development of engaging learning content for various modalities, including in-person, live virtual, and digital platforms. This includes design of supporting collateral such as facilitator guides, program slides, participant communication templates.
• Facilitation: Facilitation of a range of enterprise wide development programs including induction, professional learning, leadership, and talent development sessions, both in-person and virtually.
• Deployment Planning: Assist the Organisational Development team with creation of global deployment plans for a range of key programs and curriculums, including leadership, talent, professional and induction programs
• Reporting & Research: Preparation of a range of reports, surveys, analyses and research to support Organisational Development projects and proposals
• Organisational Development Projects: Manage and support with various Organisational Development projects such as embedding the capability framework enterprise wide, performance management framework design/deployment and more
• Program Faculty Coordination: Source, brief and coordinate internal and external program faculty as needed to support learning and development initiatives.
• Administration: Step in to provide administrative support for the team during peak periods to ensure smooth program execution. May include responding to learner queries or providing LMS support
  
  

• Tertiary qualifications in business, HR or related field
• Proven experience in a similar Organisational Design, Development, Learning and Development, or Human Resources role. Ideally establishing new talent management frameworks and systems.
• Experience navigating a large complex global organisation to successfully deliver organisational change initiatives across multiple countries, demonstrating resilience and grit in the face of adversity and challenging environments
• Strong instructional design and content creation skills for digital and in person (Articulate experience preferred)
• xcellent communication and facilitation skills with the ability to engage diverse audiences in both virtual and in-person settings.
• trong project management skills, with the ability to manage multiple projects simultaneously.
• Exceptional english communication skills both written and verbal
• Demonstrated ability to generate insightful reports, proposals and data analysis using excel, powerpoint or similar to measure the effectiveness of OD initiatives.