Manager Operations - Screening Utility Ops

Some Careers Shine Brighter Than Others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager Operations -Transaction Monitoring.

In This Role, You Will

• To build, lead, motivate and manage a team that is capable of handling both payment screening and name screening, while establishing strong work ethics and open channels of communication
• Work is organized and processed / completed within agreed timescales. Ongoing monitoring and review of workflow and priorities are in accordance with procedures
• Process, productivity, and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer Service Level Agreements (SLAs)
• Procedural changes/new initiatives are reviewed, fully communicated to and implemented by the team/s under control
• Processes are regularly reviewed to identify improvements, which will enhance operational and financial effectiveness
• Drive and implement the yearly AOP plan for the process that maximizes capacity utilization
• To lead and manage a team who will be working on payment alert reviews
• Establish and maintain effective relationship with all stakeholders and identify areas of process and service development/ improvements.
• To be successful in this role, you should meet the following requirements:
• Bachelor’s degree in Finance, Business, Accounting, Economics or any related field
• Two to Five years’ experience in managing teams processing SWIFT Payments, SWIFT messaging system, securities, international trade, receivables, or related trade activities.
• Solid understanding of key regulatory frameworks, including OFAC, UN, and EU sanctions, BIS Entity List, sanctions regulations, financial crime risk management, and export control requirements
• Professional certifications such as CGSS, CAMS, or equivalent are preferred.
• Familiarity with financial crime compliance concepts such as PEP, watchlists, embargoes, and transaction monitoring
• Understanding of screening systems or case management tools e.g. Fircosoft, SafeWatch, LexisNexis, Actimize is beneficial
• Good communication skills, especially in documentation, and escalation
• Highly effective motivational and coaching skills
• Ability to analyze business trends to effectively utilize resources and manage productivity to achieve agreed PLAs
• Strong analytical skills with the ability to interpret payment details and identify red flags
• Ability to manage tasks effectively to meet SLAs in a high-volume, fast-paced environment
• Proficient in MS Office applications – Excel, Outlook, Word
• Integrity and ethical mindset, especially when managing/handling sensitive payment data
• Adaptability and willingness to learn in a constantly evolving regulatory environment
• Process-oriented with strong organizational discipline
• Ability to identify, understand, analyze and manage/mitigate risk
• Problem solver, think outside of the box, think both strategically and tactically to make process more business and customer centric
  

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC HDPP

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