Job Description

Global Operational Risk & Resilience Oversight (ORRO) is an independent second line risk function that provides challenge and oversight and guidance to a variety of stakeholders so that operational risks are appropriately managed and in alignment with risk appetite. Specifically, the ORRO department is responsible for providing independent oversight of policies, procedures and standards concerning the measurement, monitoring, control and reporting of risks.


Reporting to the AVP of Global ORRO Governance, Strategy and Risk Programs Oversight, this manager role will support the Governance & Reporting pillar and will provide oversight a challenge over the key metrics and trends to support operational risk posture.


The position requires a good foundation and understanding of OSFI E-21 Operational Risk & Resilience Management guideline, specifically around key risk indicators. The position also requires risks and controls knowledge and experience, and solid communication and influencing skills. This position will operate across multiple segment risk teams and their businesses, functions, and geographies, to promote and enhance awareness of risks and controls.


Position Responsibilities:


  • Support the Operational Risk Metrics methodology and program, including identifying opportunities for improvement and socialization with key stakeholders.
  • Perform metrics validation (ensuring completeness and accuracy with source information), conclude and report on findings and recommendations.
  • Compare metrics against industry best practices and propose changes to align with risk exposure or emerging risk.
  • Perform thematic reviews – deep dive into metrics behaviors and use key data insights to validate metrics are still measuring the right risk exposure and behavior.
  • Engage in training activities to support first and second line adoption of the methodology and program.
  • Support the monthly reporting to risk committees.


Required Qualifications:


  • Minimum 3-5 years experience in Reporting and Metrics detailed analysis, including governance and project management skillset.
  • Experience with developing business case, project overview and dashboard, presentations (highly proficient with PowerPoint, Visio, etc.)
  • Decision-Making: Ability to make informed, timely decisions to keep projects on track.
  • Communication Skills: Strong written and verbal skills for reporting, presentations, and facilitating meetings.
  • Strong understanding of operational risk is preferred, but not required
  • Ability to build and manage relationships with various key internal stakeholders from key contributors to senior executives.
  • Strong analytical and problem-solving skills


Preferred Qualifications:


  • University degree from reputable university
  • Good foundation in operational risk management


When you join our team:

  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see.


Job Details

Role Level: Mid-Level Work Type: Full-Time
Country: Philippines City: Quezon City National Capital Region
Company Website: http://www.manulife.com Job Function: Strategy & Planning
Company Industry/
Sector:
Insurance

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