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Management Information System Support

Talentmate

Philippines

9th January 2026

2601-19110-6

Job Description

Provide Level 1–2 technical support to end-users by diagnosing and resolving hardware, software, and network-related issues in a timely manner.
Install, configure, and maintain desktop and laptop systems, including OS deployment, application installation, driver configuration, patching, and system updates.
Perform preventive and corrective maintenance on IT assets such as PCs, printers, UPS, AVR, and other peripheral devices.
Assist in LAN infrastructure support, including basic switch configuration, cable testing, IP addressing, and network connectivity troubleshooting.
Manage user accounts and access control, including account provisioning, profile configuration,and password resets using Active Directory and Microsoft 365.
Support helpdesk operations, including ticket logging, prioritization, escalation, and resolution tracking in accordance with SLAs.
Conduct basic server and network diagnostics, monitor system performance, and respond to service disruptions or outages.
Assist in data backup operations, antivirus administration, and enforcement of basic IT security policies to ensure system integrity and availability.
Coordinate with senior IT personnel and vendors for hardware replacement, system upgrades, and issue escalation.
Maintain accurate technical documentation, IT asset inventory, and incident reports.
Provide onsite technical support four (4) days per week, one (1) day work-from-home, and respond to weekend or after-hours emergency incidents as required to ensure business continuity.

Education

Minimum Qualifications:

Bachelors degree in Information Technology, Computer Science, Computer Engineering, or related field

Experience

For experienced candidates: 1–2 years of experience in technical support, IT helpdesk, or system administration roles

For fresh graduates: Relevant internship, on-the-job training (OJT), practicum, or academic projects demonstrating hands-on IT support experience is an advantage

Technical Skills

Proficiency in Windows operating systems (Windows 10/11, Windows Server)
Working knowledge of Microsoft Office 365 and cloud-based productivity tools
Familiarity with Active Directory for user account management and access control
Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and LAN infrastructure
Exposure to helpdesk ticketing systems and IT service management practices
Knowledge of hardware components, peripherals, and basic troubleshooting techniques
Understanding of backup procedures, antivirus solutions, and basic cybersecurity principles

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	Philippines	City:	Quezon City National Capital Region
Company Website:	https://media-meter.com/	Job Function:	Information Technology (IT)
Company Industry/ Sector:	Public Relations and Communications Services

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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