Mall Admin Manager

Department

Magnolia-Housekeeping

Employee Type

Probationary

The Mall Admin Manager is responsible for ensuring the highest standards of mall cleanliness, customer service quality, and facilities management. This role supports the Mall Manager in implementing, monitoring, and sustaining operational standards across the mall, particularly those delivered by third-party service providers. The position plays a critical role in maintaining a safe, well-maintained, and customer-friendly mall environment.

Key Duties And Responsibilities

• Oversee the overall cleanliness and sanitation of the mall, ensuring compliance with company standards and applicable health and safety regulations.
• Manage and monitor facilities management services, including housekeeping, janitorial, and related support services.
• Ensure consistent implementation of customer service standards across all mall touchpoints.
• Coordinate closely with third-party manpower providers to ensure service level agreements (SLAs), scopes of work, and performance standards are strictly followed.
• Conduct regular inspections, audits, and evaluations of housekeeping, customer service, and facilities operations.
• Address operational concerns, service gaps, and customer feedback in a timely and effective manner.
• Assist the Mall Manager in planning, implementing, and improving administrative and operational processes related to mall upkeep and customer experience.
• Prepare reports, recommendations, and corrective action plans related to cleanliness, service quality, and facilities conditions.
• Ensure proper documentation, compliance, and adherence to company policies and procedures.
  
  

• Bachelor’s degree in Business Administration, Hospitality Management, Facilities Management, or a related field.
• At least 3 years of experience in mall administration, facilities management, property management, or a related role.
• Strong knowledge of housekeeping operations, customer service standards, and facilities management practices.
• Experience in managing third-party service providers or manpower agencies.
• Good leadership, coordination, and interpersonal skills.
• Strong attention to detail, organizational skills, and problem-solving abilities.