L2 Desktop Support Engineer PH

WE'RE HIRING FOR A DESKTOP SUPPORT ENGINEER IN THE PHILIPPINES!

Excis is a global IT support leader driven by innovation and collaboration. We're looking for a proactive L2 Desktop Support Engineer to provide onsite and remote technical support, manage IT assets, and ensure a seamless end-user experience across our enterprise environment. Join us for a rewarding career in a supportive, family-like workplace where you'll have the opportunity to grow your technical expertise while making a real impact.

• Clients in 190+ Countries
• 6,000+ Engineers
• 200+ Enterprise Clients
  
  

We foster an open, collaborative, and growth-oriented culture where individual achievements contribute to team success. From solving complex technical challenges to supporting global enterprise users, we put our people first.

What You'll Do

• Provide onsite and remote Level 1 and Level 2 technical support by diagnosing and resolving hardware, software, Microsoft Windows, Microsoft 365, and peripheral-related issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, Microsoft Office 365, Windows 365, Intune, VPN connectivity, and other workplace technologies while managing IT assets, user accounts, and incident documentation.
• Collaborate with cross-functional IT teams to resolve complex technical issues, support office moves and equipment deployments, maintain knowledge articles, and deliver high-quality IT services while meeting service level expectations.
  
  

Requirements

What You Need

• 2–3 years of experience in Desktop Support, IT Support, End User Computing (EUC), or a similar enterprise IT support role.
• Hands-on experience supporting Windows 10/11, Microsoft 365 (Office, Teams, SharePoint, OneDrive), Windows 365, and Microsoft Intune.
• Experience installing, configuring, and troubleshooting desktops, laptops, printers, peripherals, and supporting iOS, Android, and Windows mobile devices.
• Familiarity with VPNs, remote connectivity, user account administration, IT asset management, and enterprise IT support processes.
• Strong analytical, troubleshooting, communication, and customer service skills with the ability to manage multiple priorities in a fast-paced environment.
• Bachelor's degree in Information Technology, Computer Science, or a related field is an advantage.
  
  

Benefits

Why Join Us?

At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success.

We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the opportunity to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in the Philippines and help deliver world-class IT support to enterprise customers worldwide!

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