IT Scrum Master

This role offers an opportunity to drive Agile delivery and foster collaboration within cross-functional teams. As an IT Scrum Lead, you will contribute to our mission by enabling efficient delivery through Scrum practices and coaching teams on Agile principles. You’ll gain exposure to global projects, continuous learning, and career growth in a supportive environment.

Position Responsibilities

• Organize and facilitate Scrum events (Sprint Planning, Daily Stand-ups, Sprint Review, Retrospective).
• Act as a coach to the Scrum Team and stakeholders, promoting Agile principles and values.
• Collaborate with Product Owner to maintain backlog and clarify priorities.
• Ensure Scrum artifacts (e.g., burndown charts) are maintained and accessible.
• Support continuous improvement initiatives within the team.
• Shift Schedule: Fixed Schedule – 8am to 5pm EST.
• Work set-up: 3-day work on site per week
  
  

Required Qualifications

• Degree in Computer Science, IT, or related field (preferred).
• Scrum Foundation Certification and Certified Scrum Master (CSM, SAFe).
• Understanding of Agile metrics and analytics.
• Effective communication and risk mitigation skills.
  
  

Preferred Qualifications

• Experience in monitoring and performance management.
• Familiarity with JIRA and Agile tools.
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid

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