IT Business Analyst

We’re looking for a Business Analyst to join our Global Technology team at MBPS. In this role, you are expected to analyze business processes, document requirements, and support initiatives and/or project delivery to enable efficient and effective solutions.

Have the skills and knowledge for the job? Learn more about the opening below!

Position Responsibilities

• Partner with business stakeholders to gather data, analyze current processes, define requirements, and document impacts to ensure alignment with business objectives.
• Perform business process analysis and redesign by identifying inefficiencies, recommending improvements, and documenting “As-Is” and “To-Be” processes for quality design.
• Support project delivery and execution by collaborating with project teams and business partners, preparing presentations, documentation, and assisting in tracking deliverables.
• Translate findings into actionable outputs such as business/functional requirements, design documents, business cases, feasibility studies, and position papers for key initiatives.
• Prepare comprehensive reports and stakeholder presentations that consolidate data, analysis, and recommendations to enable informed decision-making.
  
  

Qualifications

• Education: Bachelors Degree holders are welcome to apply
• Experience: At least three years of relevant experience
• Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
• Shift Schedule (indicate if it’s day, mid, night, or rotating): Amenability to work on the assigned schedule (dependent on business need)
• Minimum Skills to Hire/Must Haves:
• Strong analytical and problem-solving skills.
• Ability to document business processes and requirements clearly.
• Proficiency in MS Office tools (Word, Excel, PowerPoint).
• Excellent communication and stakeholder management skills.
• Detail-oriented with strong organizational skills.
  

Preferred Qualifications (i.e., Other Tools, Soft Skills, Etc.)

• Experience using project management tools and methodologies.
• Skilled in process mapping and workflow visualization (e.g., Visio).
• Strong understanding of business case development and feasibility analysis.
• Ability to create clear, impactful presentations (PowerPoint).
• Proficiency in data analysis and reporting tools, including MS Excel and Power BI.
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid

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