Hr supervisor

Job Summary

The HR Supervisor bridges the HR Manager and the frontline HR team, overseeing the performance, quality, and development of HR Specialists across Recruitment, Compensation & Benefits, Employee Relations, and Employee Engagement. The role is the first point of escalation for ER, compliance, and service issues, and owns QA, coaching, process improvement, and HR policy/SOP development and rollout.

KEY RESPONSIBILITY

• Team Performance Oversight – Monitor team KPI performance and coach Specialists before issues affect departmental scorecards.
• Escalation & Risk Management – Serve as first-level escalation point for ER, compliance, and service issues, resolving within TAT.
• Quality Assurance & Compliance – Run QA audits across onboarding, recruitment, C&B, and ER transactions, and drive corrective action.
• People Development & Coaching – Conduct regular coaching and 1:1s, and close skill and knowledge gaps within the team.
• Stakeholder Coordination – Manage interdepartmental requests and monitor RICA/ticketing SLAs for the team.
• Workforce Stability – Track team attrition and retention risks, and support exit interviews.
• Governance & Reporting – Consolidate and submit accurate team KPI reports on or before deadline.
• Process Improvement & Automation – Identify and lead at least one process improvement or automation initiative per quarter.
• Policy & SOP Development – Draft, review, and maintain HR policies and SOPs within target timelines.
• Policy & SOP Implementation – Roll out new policies/SOPs to the team and verify compliance through QA spot-checks.
  
  
  

• Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field.
• At least 5 years of HR experience, with prior team supervisory or mentoring experience preferred.
• Solid knowledge of Philippine labor law and DOLE regulations (twin-notice rule, progressive discipline, due process).
• Exposure across multiple HR disciplines (ER, Recruitment, C&B, Engagement) is an advantage.
  
  
  

• People leadership, coaching, and conflict resolution.
• Strong attention to detail and a QA mindset, with policy/SOP drafting skills.
• Proficiency in MS Office, and HRIS/ATS/ticketing systems (e.g., Sprout)
• High integrity, organization, and cross-departmental stakeholder management.
  
  
  

• People-leadership experience and cross-HR exposure, with a clear path to HR Manager or specialist leadership roles.
  
  
  

• Hybrid work setup, with occasional travel for HR-related transactions, trainings, or company events.