HR Process Owner - Contact Center

Introduction

At IBM, work is more than a job - its a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things youve never thought possible. Are you ready to lead in this new era of technology and solve some of the worlds most challenging problems? If so, lets talk.

Your Role And Responsibilities

Has process knowledge and experience across the business processes supported for their clients; understands a clients strategy, priorities, and operations in the context of daily operational activities. This role is required to conduct daily process transactions, develop and implement process and operational improvements to meet client and IBM requirements. These professionals require skills in business operations, process management and compliance and an understanding of the process best practices and tools to execute their clients core business processes. Uses judgment in choosing task-routine. Skills:

Environment

Experience in several main activities and working knowledge of interrelated activities. Awareness of department activities.

Communication/Negotiation

Exchanges general business, customer technical information. Seeks or gives explanations and verifies comprehension.

Problem Solving

Use specialized tools, techniques, procedures to identify, understand, and resolve various job-related problems. May recommend adjustments or improvements to established.

Contribution/Leadership

Responsible for a variety of tasks within well established procedures. May set work schedules individually, or as a team member. Activities are subject to general instruction or direction. Provides practical assistance.

Impact On Business/Scope

Accountable for individual results and for the impact of the results on the team and on interrelated activities.

Required Technical And Professional Expertise

This skill refers to the ability to apply process innovation principles and methodologies in the Human Resources Operations domain. This skillset encompasses understanding and adapting to new processes, identifying areas for improvement, and implementing changes to optimize efficiency, productivity, and employee experience.

Preferred Technical And Professional Experience

• 4-6 years, College or Non-College Grad
• Ability to prioritize tasks, manage multiple priorities and tight deadlines
• Highly organized, analytical, results-oriented and has keen on details