Healthcare Customer Service Representative Call Center Agent

HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE

We are looking for Customer Service Representatives who are passionate about providing excellent customer service and assisting customers with their concerns.

Job Responsibilities

• Handle customer inquiries, requests, and concerns through phone, chat, or other communication channels.
• Provide accurate information and appropriate solutions to customer concerns.
• Maintain a professional and positive interaction with customers.
• Analyze customer concerns and perform basic problem-solving.
• Document customer interactions and update necessary information.
• Follow company policies, procedures, and quality standards.
• Work on weekends and holidays when required.
  
  

• Salary: Php 18,000 – Php 19,000
• Flex Fund Allowance: Php 1,000
• Night Differential: 20%
• Other company benefits may apply.
  
  

• College Graduate — with or without BPO experience
• Completed at least 2 years in college with 6 months customer service-related experience
• Above-average English communication skills
• Good interpersonal and comprehension skills
• Strong analytical and problem-solving skills
• Basic knowledge of MS Office
• Willing to work on weekends and holidays