Healthcare Customer Experience Associate

Make a difference by helping people access the healthcare support they need.

Are you passionate about delivering exceptional customer service and helping others? Join our team as a Healthcare Customer Service Representative, where you'll provide compassionate, accurate, and timely assistance to members, patients, and healthcare providers. You'll play a vital role in ensuring every customer receives the support they need while delivering an outstanding service experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or other communication channels.
• Assist members with questions regarding healthcare benefits, eligibility, claims, billing, and coverage.
• Provide accurate information about healthcare services, policies, and procedures.
• Resolve customer concerns efficiently while maintaining professionalism and empathy.
• Document customer interactions and maintain accurate records in company systems.
• Coordinate with internal teams and healthcare providers to ensure timely issue resolution.
• Meet quality, productivity, compliance, and customer satisfaction standards.
• Protect confidential customer information and comply with company policies and data privacy regulations.
  
  

• college graduate; college undergraduates are welcome to apply.
• Previous experience in customer service, healthcare, insurance, or a related field is an advantage but not required.
• Excellent verbal and written communication skills.
• Strong problem-solving, active listening, and interpersonal skills.
• Basic computer proficiency and ability to navigate multiple systems.
• Willing to work on shifting schedules, weekends, and holidays, if required.
• Ability to work in a fast-paced, customer-focused environment.
  
  

• Competitive salary and attractive incentives.
• Paid training and continuous learning opportunities.
• Comprehensive health and wellness benefits.
• Career growth and advancement opportunities.
• Inclusive, collaborative, and supportive work environment.
• Be part of a team dedicated to improving customer experiences and supporting better healthcare outcomes.