Healthcare Account Representative

Join Our Team!

Are you passionate about helping people and building a rewarding career in customer service? We're looking for dedicated and customer-focused individuals to join our team as a Healthcare Account Representative. Whether you're a fresh college graduate or someone with BPO experience, we'd love to hear from you!

What You'll Do

• Assist members with healthcare-related inquiries through phone, chat, or email.
• Explain healthcare benefits, coverage, claims, and account information.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate customer records and document interactions.
• Ensure excellent customer satisfaction by providing timely and empathetic support.
• Follow company policies, quality standards, and data privacy guidelines.
  
  

• College Graduate (any course) with or without BPO experience are welcome to apply.
• College Undergraduate (completed at least 2 years/72 units) with at least 6 months of BPO or customer service experience.
• Excellent English communication skills, both written and verbal.
• Strong problem-solving and active listening skills.
• Basic computer navigation and typing skills.
• Willing to work on shifting schedules, including weekends and holidays.
• Amenable to work onsite.
  
  

• Competitive salary and performance incentives.
• Paid training for successful candidates.
• Career growth and development opportunities.
• HMO and other employee benefits.
• Fun, inclusive, and supportive work environment.
• Be part of a team that makes a difference in people's healthcare experience every day!