GMC Head ASA International-Entities

Head of Grievance Management Committee (GMC)

Part-Time Independent Consultant

Company

Pagasa Philippines Finance Corporation (PPFC)

Location:

Quezon City, Metro Manila

Employment Type

Part-Time Consultancy

Work Arrangement

Onsite, approximately 2 days per week (minimum 8 days per month)

About The Company

Pagasa Philippines Finance Corporation (PPFC) is part of ASA International, a global microfinance group dedicated

to advancing financial inclusion and empowering underserved communities, particularly women, through

responsible financial services.

We believe that a fair, respectful, and supportive workplace is essential to our mission. As part of our commitment

to employee welfare and good corporate governance, we are seeking a highly experienced and compassionate

professional to lead our Grievance Management Committee (GMC).

About The Role

We are looking for a Head of Grievance Management Committee (GMC) who will serve as an independent and

impartial adviser in addressing employee grievances, workplace disputes, and appeals.

This is a

part-time consultancy opportunity ideally suited to seasoned professionals,

including retired or

semi-retired HR leaders, employment lawyers, former judges or justices, labor arbiters, and experienced grievance

management practitioners.

The successful candidate must possess sound judgment, professional integrity, strong familiarity with Philippine

employment and labor laws, and a genuine commitment to protecting employee welfare.

Above all, we are looking for someone who understands people, listens with empathy, and can resolve sensitive

workplace concerns fairly and independently.

Key Responsibilities

Grievance Management and Resolution

Independently receive, review, investigate, and facilitate the resolution of employee grievances, complaints, and appeals.

Handle sensitive workplace concerns involving employee treatment, disciplinary actions, management decisions, and employment-related disputes.

Conduct impartial investigations, interviews, and fact-finding activities involving employees, management, and other relevant parties.

Facilitate mediation and conflict resolution while ensuring fairness, confidentiality, and due process.

Provide objective recommendations based on established company policies, relevant evidence, and Philippine labor laws.

Employee Welfare and Advisory

Serve as an approachable, trusted, and independent resource for employees seeking guidance on workplace concerns.

Promote fair treatment, employee rights, professional conduct, and a workplace environment free from retaliation.

Provide independent advice on sensitive employee relations and grievance matters.

Demonstrate compassion, discretion, and sound judgment when handling emotionally sensitive situations.

Governance and Compliance

Maintain independence from the Human Resources Department and local management when reviewing employee grievances.

Report directly to the designated GMC Committee and coordinate with the Group GMC Committee when required.

Ensure grievance management practices comply with Philippine employment and labor laws, company policies, and established GMC procedures.

Maintain accurate, confidential case documentation, investigation reports, and recommendations.

Submit periodic grievance reports and updates to the appropriate committee.

Identify recurring workplace concerns and recommend improvements to employee grievance processes.

Qualifications And Experience

Professional Background

Preferably

more than 10-15 years of relevant professional experience

in Human Resources, Employee

Relations, Labor Relations, Legal Practice, Grievance Management, Mediation, or Dispute Resolution.

Proven hands-on experience managing employee grievances, workplace investigations, disciplinary proceedings, appeals, or labor disputes.

Strong working knowledge of

Philippine Employment and Labor Laws , including employee rights, due

process, and workplace disciplinary procedures.

Previous experience in a senior HR, legal, judicial, employee relations, or independent advisory capacity is highly desirable.

Preferred Candidate Profiles

We particularly welcome applications from:

Retired or semi-retired HR Directors, HR Heads, and Employee/Labor Relations leaders with at least 15 years of experience.

Retired or semi-retired employment lawyers and senior legal consultants.

Former judges, justices, labor arbiters, mediators, or dispute resolution practitioners.

Experienced senior professionals who have directly managed grievance committees, employee appeals, or workplace investigations.

Retirement status and a legal degree are not mandatory. Qualified HR professionals with

at least 15 years of experience in grievance management

and a strong knowledge of

Philippine labor laws

are encouraged to apply.

Female professionals are particularly encouraged to apply;

however, all qualified candidates will be given equal consideration.

We Are Especially Interested In Someone Who Demonstrates

Genuine empathy and compassion: A sincere concern for people and their well-being.

Integrity and independence: The courage to make fair decisions, even when dealing with senior management.

Emotional maturity: The ability to handle sensitive and difficult situations calmly and professionally.

Impartiality: A balanced approach that considers the rights and perspectives of all parties.

Confidentiality: Strong discretion in handling sensitive employee information.

Excellent communication: The ability to listen actively, mediate disagreements, and communicate recommendations clearly.

Consultancy Arrangement

Engagement: Independent, part-time consultancy.

Work Schedule: Approximately 2 days per week, typically 4 hours per day, with a minimum of 8 days per month.

Work Location: PPFC Head Office, Quezon City.

Travel: Occasional visits to branch or area offices may be required depending on operational needs and grievance cases.

Contract Duration: Initial 1-year consultancy agreement, renewable subject to organizational requirements and mutual agreement.

Reporting: Directly to the designated GMC Committee, maintaining independence from the HR Department.

Why Join Us?

This opportunity is ideal for a highly experienced professional who wishes to continue making a meaningful contribution through a flexible consultancy arrangement.

At PPFC, your experience, wisdom, and commitment to fairness can help ensure that employees are heard, concerns are addressed responsibly, and workplace relationships are strengthened.

We are looking for more than professional expertise. We are looking for someone with a genuine heart for people.