Global Shared Services Manager

We are transforming the Finance function by shifting to an insights‑driven operating model and establishing new ways of working that leverage our investments in people, processes, and technology. As part of this transformation, in‑market Finance teams will focus on strategic business partnering, while operational activities scale within the Global Shared Services (GSS) structure, comprising the GSS Hub and the Finance Shared Service Centre (FSSC).

Position Responsibilities

• Expert Interpretation of Business Challenges:
• Utilize specialized expertise to assess and interpret both internal and external business challenges. Analyze complex scenarios, anticipate potential risks and opportunities, and provide actionable recommendations that align with the organizations strategic objectives.
• Best Practice Recommendations:
• Leverage industry knowledge to advise on best practices, driving process improvements and innovative solutions to enhance operational efficiency and maintain competitive advantage.
• Cross-Functional Leadership:
• Lead and collaborate with multidisciplinary teams, fostering effective communication and teamwork across departments to ensure successful achievement of project and service objectives.
• Project and Service Delivery:
• Make significant contributions to project and service outcomes by aligning team efforts with business priorities, proactively addressing challenges, and ensuring deliverables meet established quality standards.
• Policy and Plan Compliance:
• Operate within the framework of established policies and business plans, ensuring that all actions and recommendations adhere to organizational standards and strategic direction.
• Complex Communication:
• Effectively communicate complex concepts and technical information to diverse audiences, including senior management, technical teams, and clients. Translate technical details into business terms to facilitate informed decision-making.
• Service Management & Governance:
• Act as a quality gatekeeper by ensuring requests are reasonable and operations comply with agreed Service Level Agreements (SLAs). Manage the escalation and timely resolution of operational service issues and build strong professional relationships with business partners and customers. Maintain a customer-focused approach, manage business relationships, and facilitate feedback channels to align expectations and priorities.
• Operational Risk Management:
• Identify, manage, and mitigate operational risks, ensuring prompt escalation and effective resolution of issues.
• Reporting and Metrics:
• Oversee the accurate and timely closure of month-end and quarter-end processes. Ensure the effective delivery of KPI and KRI reporting, business dashboards, and other required metrics.
• Collaboration and Innovation:
• Promote the sharing of best practices, encourage collaboration, and drive innovation across teams. Ensure adherence to the FSSC Governance Model and Operating Standards.
• Quality Assurance:
• Guarantee the accuracy and timeliness of accounting and reporting activities performed by the FSSC.
• Stakeholder Engagement:
• Build and maintain strong relationships with in-market finance teams and FSSC professionals. Serve as a trusted advisor on operational and accounting matters, deliver driver-based analyses on actuals, and support teams in planning and forecasting processes.
• Talent Development:
• Support and provide training for the development of FSSC team members. Foster a culture of collaboration and continuous improvement throughout the organization
  

Required Qualifications

• CPA or equivalent professional designation required.
• 7+ years of progressive experience in accounting and finance.
• Good communication and active listening skills, with ability to build and maintain strong relationships across the in-market teams.
• Strong knowledge in ERP systems and financial automation tools.
• Flexible, steady under pressure, and willing to switch gears quickly.
• Strong curiosity and desire to make the complex clear and to always ask “why”
• Organized, self-directed, efficient, and able to manage complex projects.
• Strong team player.
• Commitment to client service & problem resolution.
  
  

Preferred Qualifications

• Excellent analytical and problem-solving skills with demonstrated ability to work with complex financial issues and concepts.
• Ability to anticipate issues and think proactively to resolve issues and risk.
• Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities.
• Proficient in MS Office suite including Outlook, Excel, Word, Power Point, SharePoint, PowerBI, PowerApps and Alteryx.
• Quick to learn and adopt new technologies and software applications.
• Ability to troubleshoot technical issues and find solutions independently or by using online resources.
• A strong interest in staying updated with the latest technology trends and innovations.
• IFRS 17 knowledge
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid

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