Experience Solutions Consultant Workday Configurator

We are looking for an Experience Solutions Consultant (Workday Configurator) within the Global HR Employee Experience Team at MBPS. In this role , you are expected to look for ways to innovate and improve the Employee Experience, promoting and advocating for our technology. You are a domain expert that is plugged in to what’s happening in Workday and other HR technology through peer networks, vendor resources like Workday Community and other available resources.

Have the skills and knowledge for the job? Learn more about the opening below!

Position Responsibilities

• Serve as a Tier 2 Workday specialist, handling complex configuration, testing, and enhancements—particularly in Time & Absence—beyond frontline support.
• Translate Tier 1 issues and business requirements into scalable Workday solutions while maintaining SOPs, governance standards, and documentation.
• Lead impact assessments, regression/UAT cycles, and release preparation to ensure stable, compliant, and high‑quality global system operations.
• Partner cross‑functionally with HR, Operations, Analytics, and IT across regions to manage projects, validate integrations, and deliver actionable reports/dashboards.
• Act as an escalation point for nuanced system inquiries and provide post‑implementation support that bridges daily operational needs with long‑term system strategy.
  
  

Position Qualifications

• Strong Workday configuration expertise across Core HCM and key modules (Time & Absence, Time Off, Compensation), including business processes, security, calculated fields, condition rules, tenants, and reporting.
• Proven testing discipline: able to plan and execute unit, regression, and UAT cycles; manage defects; and validate impacts to downstream integrations.
• Solid change management and governance skills, including maintaining SOPs, managing release cycles, conducting impact assessments, and ensuring audit readiness.
• Advanced reporting capabilities in Workday and Power BI, with a focus on data quality, metric definitions, and actionable insights.
• Deep understanding of Workday security (roles, domains, BP security), data privacy, and access control best practices.
• Proficiency with JIRA (or similar), Salesforce (case management), and productivity tools for documentation, tracking, and communication.
  
  

Preferred Qualifications

• Excels in requirements gathering, expectation management, and translating technical details into clear, business‑friendly language across HR, Ops, Analytics, and IT.
• Works effectively across regions/time zones and partners cross‑functionally, with sensitivity to local policies and strong facilitation skills.
• Manages multiple initiatives in parallel, meets tight deadlines, and makes sound risk‑based decisions or escalations.
• Applies structured root‑cause analysis, drives sustainable fixes, and demonstrates high accountability, follow‑through, and stakeholder service orientation.
• Stays current on Workday releases, best practices, and vendor resources; proactively enhances knowledge and team capability.
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid

---