Executive Assistant

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Position Profile

The Executive Assistant will provide a high level of administrative support to the assigned TechGen Executive/Employee

The role is responsible for coordinating activities for the clients to enable the success of business operations.

This individual will have the ability to exercise good judgment in a diversity of situations, anticipate needs, think critically, and offer solutions with professionalism and confidentiality.

Knowledge, Skills And Behaviours Required

• High attention to detail
• Excellent written and verbal communication skills
• Highly organized with ability to multitask
• Confident and able to use initiative
  
  

• Manage client’s calendar
• Manage information flow in a timely and accurate manner
• Organize and prepare for meetings, including gathering documents and handling logistics
• Format information for internal and external communications (emails, presentations, reports)
• Upload data in tender portals and assist in preparing tender responses (Microsoft Dynamics)
• Create and send mailouts and maintain mailing lists
• Set up webinars
• Assist in organizing events and coordinate with marketing suppliers and consultants
• Take minutes during meetings
• Manage CRM system: maintain customer data, generate proposals/reports, create leads and opportunities
• Assist with travel requirements
• Handle confidential and/or sensitive information (NDAs, pricing, etc.)
  
  

• High-level stakeholder engagement and interpersonal skills
• Demonstrated experience as an Executive Assistant or Personal Assistant
• Intermediate to advanced MS Office knowledge (Word, Excel, PowerPoint, Outlook)
• High level of discretion and confidentiality
  
  

• Communication: High-level verbal and written skills; ability to influence stakeholders
• Teamwork: Ability to work across all functional areas and maintain internal communications
• Problem Solving: Strong analytical skills to resolve issues promptly
• Self-Management: Ability to work independently and seek support when needed
• Planning & Organizing: Maintain communication plans and manage action items effectively
• Technology: Intermediate MS Office and CRM knowledge; understanding of internal tech tools
• Learning: Ability to self-learn and acquire new skills
• Initiative & Innovation: Strong understanding of customer-facing processes and project management
• Personal & Professional Development: Continuous improvement and participation in appraisals
• Compliance: Adherence to company policies and OH&S regulations
  
  

• 5: Outstanding and well above expectations
• 4: Commendable and above expectations
• 3: Fully competent and meets expectations
• 2: Developing competence and below expectations
• 1: Unsatisfactory and well below expectations