ESL Quality Analyst

About GoFLUENT

For over 20 years, goFLUENT has empowered organizations worldwide to strengthen their employees' language and communication skills through innovative learning solutions that combine technology, engaging content, and live instruction.

Today, more than 1,000 international companies across 100+ countries trust goFLUENT to help their employees communicate confidently, collaborate effectively, and thrive in an increasingly connected global workplace.

Be part of our growing global team as an ESL Quality Analyst, where you'll play a key role in maintaining training excellence, strengthening teaching standards, and ensuring high-quality learning experiences for business professionals worldwide.

What You'll Do

As an ESL Training Evaluator, you'll help ensure the quality and consistency of our language training programs by evaluating trainer performance, reviewing assessment accuracy, and identifying opportunities for continuous improvement.

Working closely with Language Trainer Coaches and other key stakeholders, you'll provide actionable insights and constructive feedback to help trainers deliver effective lessons and maintain our quality standards.

Your key responsibilities will include:

• Quality Assessment
• Observe language trainers during live lessons to evaluate their instructional delivery, lesson planning, learner engagement, use of teaching tools and materials, and classroom management.
• Assess the accuracy of trainers' learner-level evaluations and provide detailed written feedback.
• Identify areas for improvement and recommend appropriate coaching interventions.
• Standards Development
• Help develop, review, and maintain quality standards and guidelines for language training and assessment programs.
• Ensure training and assessment practices align with industry best practices, instructional design principles, and learner and client expectations.
• Language Training and Assessment Evaluation
• Evaluate the effectiveness of learning solutions by analyzing learner feedback, monitoring progress, and conducting lesson observations and program audits.
• Review assessment quality by analyzing candidate and client feedback, auditing assessment results, and identifying inconsistencies or areas requiring improvement.
• Quality Improvement Initiatives
• Collaborate with Language Trainer Coaches, instructional designers, trainers, and other stakeholders to identify quality gaps and implement corrective actions.
• Recommend improvements to training methodologies, assessment practices, and overall program effectiveness.
  
  

• Bachelor's or Master's degree in Linguistics, Language Teaching, Education, or equivalent relevant experience.
• Proven experience in language teaching, training, curriculum development, or quality assurance.
• Strong knowledge of teaching methodologies, instructional design, and language assessment practices.
• Familiarity with CEFR and other language assessment frameworks.
• Strong analytical, problem-solving, and organizational skills, with keen attention to detail.
• Excellent written and verbal communication skills, particularly in providing constructive feedback.
• Proficiency in digital tools used for language training and assessment.
• Ability to collaborate effectively with cross-functional teams.
• Commitment to maintaining quality standards and driving continuous improvement.
  
  

• Are comfortable working a full-time, Monday-to-Friday schedule, from 9:00 PM to 6:00 AM Manila time.
• Prefer a hybrid work arrangement at our Eastwood, Libis, Quezon City office.
• Enjoy evaluating teaching performance, identifying opportunities for improvement, and helping others deliver their best.