Director Of Transformation And Process Excellence

JR0128118

Director, Transformation & Process Excellence - Quezon City, Philippines

Are you ready to join a team in a global company? Are you an innovative person who is passionate about Transformation & Process Excellence? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as Director, Transformation & Process Excellence.

Western Union powers your pursuit.

The Director of Transformation & Process Excellence will lead Western Union’s strategic transformation agenda by driving risk & compliance-wide process improvements, digital initiatives, and cultural change. This role will challenge the status quo, introduce new ways of working, and ensure execution of initiatives that strengthen efficiency, compliance, and customer outcomes.

Role Responsibilities

• Strategic Leadership & Transformation | Partner with executive leadership to define and execute the transformation strategy aligned to Western Union’s business priorities. Act as a change agent, challenging current practices and driving adoption of new ways of working. Identify opportunities to embed digital transformation, automation, and advanced analytics into core business processes.
• Process Excellence & Continuous Improvement | Lead cross-functional initiatives to streamline processes, reduce waste, and enhance scalability and compliance. Apply Lean Six Sigma, Agile, and other best-practice methodologies to deliver sustainable results. Build a framework for continuous improvement across teams, ensuring initiatives link to measurable business outcomes (cost, efficiency, compliance, customer experience).
• Program & Portfolio Management | Oversee a portfolio of strategic transformation initiatives, ensuring on-time, on-budget, and value-driven delivery. Establish governance and reporting mechanisms to track progress, risks, and benefits realization. Ensure alignment between global and regional priorities.
• Stakeholder Engagement & Influence | Serve as a trusted advisor to the executive team and senior leadership, providing insights, recommendations, and thought leadership. Influence and align diverse stakeholders across functions, balancing strategic goals with operational realities. Drive a culture of accountability, collaboration, and innovation across the organization.
  
  

Role Requirements

• Bachelor’s degree required; Master’s degree preferred. Minimum 8–10 years of progressive leadership experience in transformation, operations, or enterprise change management.
• Proven experience owning and executing an enterprise-level transformation portfolio (in-house experience preferred), with demonstrated delivery of measurable business outcomes.
• Strong business acumen with the ability to prioritize high-impact strategic initiatives (top enterprise priorities vs. fragmented improvements).
• Expertise in Lean Six Sigma (Black Belt preferred), Agile methodologies, and structured program/project governance (PMP or equivalent certification preferred).
• Demonstrated experience driving end-to-end, sustainable process transformation across multiple functions and geographies.
• Strong stakeholder management skills with the ability to influence at C-suite and senior executive levels; comfortable challenging the status quo and driving alignment across diverse leadership teams.
• Experience operating in complex, regulated environments (banking, fintech, financial services, or similar) preferred, Risk & Compliance exposure beneficial but not mandatory.
• Strong executive communication skills, with the ability to translate strategy into execution and measurable performance metrics.
• Proven people leadership experience.
  
  

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits

BENEFITS AND OTHER DETAILS

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Philippines Specific Benefits Include

• Paid sick leave and vacation leave.
• HMO coverage with dependents from day 1 of employment, subject to insurers review
• Hybrid working arrangement.
  
  

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.

We are passionate about honoring our employees identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date

03-16-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

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