Deal Desk Analyst

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Job Requirements:

• Open to College undergraduates who have Completed at least 2 years in college.
• 2 + years experience in Enterprise SaaS/B2B Industry, deal desk, Quote to Cash, sales operations or contracts management
• With at least 18 months of BPO experience
• Experience of working effectively with Multiple Stakeholders and Cross functional Teams.
• Strong communication, analytical, and problem-solving skills.
• Willing to work onsite in Quezon City

What youll be doing

• As a steward of the order to cash process, you will understand the ins and outs of LinkedIn sales policies, processes, and systems & support the internal teams with the processing of all cases.
• Provide consultative support to Sales Representatives on the Deal Desk process via email, video conference, internal messaging tools, and cases/Service tasks within the CRM
• Provide operational and administrative support to Sales Representatives
• Monitors the Deal Desk Case queues, consistently maintaining case SLAs and handling requests defined in scope.
• Follow up with Sales Representatives to retrieve required information to resolve cases quickly and in accordance with LinkedIn sales policies
• Ability to work across NAMER, EMEAL, or APAC time zones
• Work with Cross functional Teams on cases where required to resolve the case
• Build and maintain strong relationships and communication with Sales Team, In- house Global Deal Desk Team & cross-functional teams
• Educate Sales Representatives in partnership with the in-house Deal Desk team on processes, and best practices, to improve performance and release sales capacity to core sales activities
• Manage escalations on the Deal desk cases enquiries by prioritizing such cases.
• Provide support to other team members, assisting with onboarding, day-to-day training, and working to solve problems

Why Join Us?

• Competitive Salary & Benefits – Earn well while enjoying great perks
• Career Growth – Clear paths for promotions and skill development
• Supportive Work Environment – Join a team that values you
• Comprehensive Training – No experience? No problem! We’ve got you covered
• Exciting Opportunities – Be part of a dynamic and growing industry

Ready to take the next step? Apply today!

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