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DE033334-Customer Service Associate

Talentmate

Philippines

18th October 2026

2610-18702-4315

Job Description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Associate WORK SETUP: Return to Office OVERALL PURPOSE: The Energy Specialists are the point of contact of customer queries, taking full responsibility for all customer concerns, delivering end-to-end customer support and customer experiences. This is done through inbound and outbound calls, as well as responding to email correspondence. RESPONSIBILITIES:

Advocating for and promoting the business as a leading Energy provider through exceptional quality customer service to new and existing customers.

Provide end to end customer service by Phone and / or Email

Managing responses to customer enquiries; Responding to customer enquiries across all fuel, product and enquiry types for the consumer segment through a variety of communication channels

Identify and document process efficiencies and learnings with a focus on customer experience and inflow reduction.

Where applicable – provide support across Onboarding/Offboarding, Billing, Payments, Metering, Broadband, Moves, Renewals, Retention, Hardship, Collections, Complaints.

Simple Sale enquires, including but not limited to Moves, Renewals and Product Changes

Handle enquiry types for Residential and Business (Gas, Elec, solar and Broadband) customers including but not limited to –

Billing enquires - Managing billing concerns (i.e High Bills), Meter Read Enquires, Tariff enquires, Concession Enquires Fee Enquires, Product Changes

Account Maintenance enquiries - Updating account holder details, Deceased estates, authorised person

Payment enquires - Add and modify payment details, provide steps and direct the customer to the self-serve portal for payment actions, Handle refund enquiries. Note, the Contractor is not required to take any credit card or bank details through Live Chat

Supply enquires - Life Support Enquires, Connection enquires, Outage and fault enquiries OTHERS: Project Shift Schedule: Morning Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Cyberpark Tower 3

SKILL AND QUALIFICATIONS:

Standard Voice Profile

With at least 6 months of voice experience

No domain skills required

Voice proficiency – B2

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	Philippines	City:	Quezon City National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Customer Service
Company Industry/ Sector:	Software Development

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